Summary
Overview
Work History
Education
Skills
Timeline
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Nolan McLaren

Summary

Dynamic restaurant professional with extensive experience, excelling in service excellence and team leadership. Proven ability to enhance customer satisfaction through effective communication and a strong sense of empathy and pride. Skilled in budgeting and operational planning, driving operational success while fostering a positive team atmosphere.

Overview

9
9
years of professional experience

Work History

Server

Marilena Cafe & Raw Bar
04.2024 - Current
  • Exceed guest expectations and provide impactful, memorable dining experience as the main point of contact for guests.
  • Connecting with clientele and establishing report with regulars and VIPs to create an environment people are eager to return to.
  • Training new staff members to excel and meet all Top Table standards, while taking pride in being a part of a team which is elevating the Victorian dining experience.

Lead Server

Oak Bay Beach Hotel
12.2021 - 04.2024
  • A dual role between the historic Snug Pub as well as relaunching the fine dining room.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Additionally, management had asked to to oversee training for the banquets department by hosting seminars and training sessions focused on service expectations, execution and product knowledge.

Restaurant Manager

10 Acres Bistro
05.2016 - 12.2021
  • Managing and operation a 140-seat restaurant in the heart of Victoria.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed, implemented, and managed standards of practices to promote food and beverage sales.

Education

Levels 1 & 2 -

International Sommelier's Guild
Victoria, BC
01-2016

Diploma - Hospitality Management

Camosun College
Victoria, None
08-2015

Skills

  • Budgeting and scheduling
  • Thorough wine, beer, and spirit knowledge
  • Culinary terms and techniques
  • Effective communication
  • Positive, Approachable and Charismatic
  • Strong sense of empathy and pride in my work

Timeline

Server

Marilena Cafe & Raw Bar
04.2024 - Current

Lead Server

Oak Bay Beach Hotel
12.2021 - 04.2024

Restaurant Manager

10 Acres Bistro
05.2016 - 12.2021

Levels 1 & 2 -

International Sommelier's Guild

Diploma - Hospitality Management

Camosun College

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Nolan McLaren