Robin Oosterhuis
Oshawa,Canada
Summary
Sales professional with strong focus on driving results and fostering team collaboration. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for adaptability and reliability in dynamic environments. Skilled in communication, negotiation, and strategic planning to maximize sales opportunities.
Overview
6
6
years of professional experience
Work History
Sales Ambassador
Lush Homemade Cosmetics Ltd
01.2024 - Current
- Creating a welcoming environment by greeting all customers who enter the store, assisting with customer inquiries and using broad language to determine their needs, utilizing product knowledge and Lush values to build rapport and demonstrate brand equity, providing individual consultations continually linking and transitioning to products that will enhance the client’s overall experience.
Lead Hand and Sales Associate
La Vie En Rose Ltd
01.2022 - 01.2024
- Oversaw staff, zoned salesforce according to area of expertise to ensure efficient customer service, sold merchandise through consultation, measurement and searching up the location of items for clients, effectively processed transactions, exchanges and return of products, monitored daily sales reports and KPIs to remain in accordance with sales goals, balanced and deposited store money, submitting pertinent details to company, maintaining an a safe and organized operation while facilitating a positive client experience.
Purdys Chocolates ltd.
01.2019 - 01.2022
- Opened and closed the store, closely adhered to company protocols, tallied and submitted store money via software systems, communicated with management, excellent product knowledge, upsold, assisted customers in finding products and answering various inquiries, customization, merchandized, tracked inventory and maintained a clean and organized environment.
Education
Associate of Science - Counselling
Trillium College
Oshawa03-2013
Skills
- Leadership
- Teamwork
- Coaching and mentoring
- Brand promotion
- Target achievement
- Customer relationship building
- Performance tracking
- Customer service
- Time management
- Interpersonal communication skills
Accomplishments
- Supervised team of 8 staff members at a time
- Resolved product issue through listening and making it right for the customer
- Achieved customer loyalty through effectively asking questions and determining needs
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed 2 different store locations per month.
Languages
English
Native or Bilingual
Timeline
Sales Ambassador
Lush Homemade Cosmetics Ltd
01.2024 - Current
Lead Hand and Sales Associate
La Vie En Rose Ltd
01.2022 - 01.2024
Purdys Chocolates ltd.
01.2019 - 01.2022
Associate of Science - Counselling
Trillium College
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