Nolan Chrapko
Caslan,AB
Summary
Accomplished Technical Service Advisor at Spartan Controls, adept in customer support and technical operations management. Leveraged tech-savvy expertise and problem-solving abilities to enhance system functionality, achieving high customer satisfaction scores. Excelled in training and mentoring, significantly improving team productivity. Skilled in Microsoft Office and Adobe, consistently met sales targets and fostered long-term client relationships.
Overview
33
33
years of professional experience
Work History
Technical Service Advisor
Spartan Controls
06.2022 - 10.2024
- Shutdown budget quoting for customer planned outages.
- Budget quoting for customer day to day planned repairs.
- Provided technical advice to all existing Service Advisor team members.
- Provided
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any concerns promptly.
- Developed customized solutions catering to unique client requirements, fostering long-term business relationships.
- Coordinated closely with sales teams to provide pre-sales technical advice, contributing to increased revenue generation.
- Built strong relationships with clients by consistently delivering exceptional service and support.
- Resolved complex technical issues for clients, leading to improved system functionality and performance.
- Provided comprehensive training for new team members, improving overall productivity within the department.
- Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and customer satisfaction scores.
- Identified opportunities for continuous improvement by analyzing client feedback and implementing necessary changes.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Purchasing for customer jobs.
Service Advisor
Spartan Controls
05.1991 - 06.2020
- Educated customers on proper actuator maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Shutdown budget quoting for customer planned outages.
- Budget quoting for customer day to day planned repairs.
- Provided technical advice to all existing Service Advisor team members.
- Provided
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any concerns promptly.
- Developed customized solutions catering to unique client requirements, fostering long-term business relationships.
- Coordinated closely with sales teams to provide pre-sales technical advice, contributing to increased revenue generation.
- Built strong relationships with clients by consistently delivering exceptional service and support.
- Resolved complex technical issues for clients, leading to improved system functionality and performance.
- Provided comprehensive training for new team members, improving overall productivity within the department.
- Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and customer satisfaction scores.
- Identified opportunities for continuous improvement by analyzing client feedback and implementing necessary changes.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Purchasing for customer jobs.
Education
High School Diploma -
Salisbury Composite High
Sherwood Park, AB06-1984
Skills
- Customer Support
- Training and mentoring
- Technical Operations Management
- Technology background
- Tech-Savvy
- Product Evaluation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Organizational Skills
- Quality Assurance
- Smartsheet
- Excel
- Word
- Adobe
- Teams
Languages
English
Professional Working
Timeline
Technical Service Advisor
Spartan Controls
06.2022 - 10.2024
Service Advisor
Spartan Controls
05.1991 - 06.2020
High School Diploma -
Salisbury Composite High
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