Nola Smith
Waterloo,Canada
Summary
Detail-oriented student in the BMOS program at Western University, specializing in Management and Legal Studies. Demonstrated exceptional commitment in previous roles as a gymnastics coach and business administrator, consistently excelling in customer service, organizational management, and leadership. With a passion for helping others and a proven ability to successfully manage multiple responsibilities, I bring strong teamwork skills and a dedication to contributing positively to any organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Delilah's
09.2025 - Current
- At Delilah's, I provide bottle service and high-quality guest support in a fast-paced nightlife setting. Mainly working with young adult customers, creating a fun and welcoming experience while managing orders, payments, and table flow.
- My role requires strong communication, quick problem-solving, and the ability to handle busy social environments with professionalism and energy.
- Focus on maintaining a clean and organized service area, enhancing both efficiency and customer satisfaction.
Host
Kentucky Bourbon & Barbecue
05.2025 - Current
- Set the tone for a lively, upbeat atmosphere where guests feel part of the scene from the moment they walk in
- Welcome customers with energy and outgoing attitude that fits the bar and BBQ vibe
- Help create an environment that feels like the go-to spot for a night out with friends
Host
Bodega Rose
05.2025 - Current
- Welcome guests with warmth and professionalism, setting the tone for an elevated dining experience
- Maintain a polished and attentive front-of-house presence in a fine dining environment
- Keep a close eye on small details timing, tone, presentation that guests remember and appreciate
- Help create a refined yet approachable atmosphere that encourages return visits
Server
TWB (Together We're Bitter)
05.2025 - Current
- Serve food and beer with a relaxed, friendly approach that fits the brewery’s casual vibe
- Engage customers with genuine conversation and thoughtful recommendations
- Help create a laid-back and fun atmosphere where everyone feels welcome, whether they’re regulars or first-timers
- Contribute to a positive team culture that makes the cooperative brewery an lovely place to enjoy and return to
Administrator
Certified Trade Solutions
09.2023 - Current
- Delivered exceptional customer service by addressing consumer inquiries promptly and effectively
- Handled invoicing and fulfillment of office-related requirements
- Organized, tracked, and maintained consumer and sales data for streamlined operations
Certified Level 1 Coach
Glendon Gymnastics
09.2020 - 08.2024
- Led children in engaging, safe, and fun activities, fostering skill development and confidence
- Delivered consistent updates on athletes' progress to caregivers
- Designed and conducted gymnastics classes tailored to skill levels and class objectives
Custom T-Shirt Maker
TWB
07.2021 - 08.2021
- Created custom summer t-shirts with company logos and branding
- Developed and transformed ideas into high-quality merchandise designs to support sales
- Met tight deadlines by effectively managing time and organizing multiple projects
Education
BMOS - Management and Legal Studies
Western University
London, ON06-2028
Honor Roll Student -
Kitchener-Waterloo Collegiate & Vocational School
Kitchener, ON06.2024
Skills
- Communication
- Commitment to high standards
- Leadership
- Teamwork
- Relationship building
- Organization
- Flexibility
- Reliable work ethic
- Patience and empathy
Accomplishments
- National Trampoline Athlete
- Provincial Ontario Championship Gold Medalist (2022)
- National Championship Silver Medalist Synchro (2022)
Certification
Smart Serve Certification, Smart Serve Ontario, 08/01/24
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Server
Delilah's
09.2025 - Current
Host
Kentucky Bourbon & Barbecue
05.2025 - Current
Host
Bodega Rose
05.2025 - Current
Server
TWB (Together We're Bitter)
05.2025 - Current
Administrator
Certified Trade Solutions
09.2023 - Current
Custom T-Shirt Maker
TWB
07.2021 - 08.2021
Certified Level 1 Coach
Glendon Gymnastics
09.2020 - 08.2024
Honor Roll Student -
Kitchener-Waterloo Collegiate & Vocational School
BMOS - Management and Legal Studies
Western University