Nola MacLeod
Thunder Bay
Summary
Psychology student with experience in mental health research and data analysis. Experienced in customer service, conflict resolution, and interpersonal communication, excelling in fast-paced, team-oriented environments. Skilled in literature reviews, scientific writing, with strong time management and problem-solving abilities. Pursuing a BA in Psychology at the University of Ottawa, with coursework in Social Psychology and Indigenous Economic Issues. Passionate about mental health, social equity, and supporting marginalized communities through research and direct service work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Research Assistant
V-TRaC Lab, University of Ottawa
09.2024 - 01.2025
- Extracted and analyzed sociodemographic data, including income, ethnicity, and gender, to assess inequities in mental health outcomes.
- Assisted in a meta-analysis on mental health outcomes, examining vulnerability, trauma, resilience, and cultural factors in psychological research.
- Conducted systematic literature reviews on autism, learning styles, individual differences, and mental health disparities to support research projects.
- Developed strong communication skills, engaging with supervisors and team members to ensure research accuracy and clarity.
- Contributed to scientific writing, drafting and refining sections of literature reviews and introductions under faculty supervision.
- Managed multiple deadlines in a fast-paced research environment while balancing full-time coursework and maintaining strong academic performance.
- Recognized for high-quality work and selected for additional research tasks, ensuring timely project completion.
- Attended workshops and training sessions on meta-analysis, quality assessment, and research methodology, enhancing analytical and problem-solving skills.
Customer Service Assosiate
Merla Mae
04.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened problem-solving skills by addressing customer inquiries, handling complaints, and resolving conflicts with professionalism and empathy.
- Worked effectively under pressure, balancing multiple tasks while maintaining quality service.
- Developed active listening and communication skills, ensuring clear and respectful interactions with customers and team members.
- Took initiative to support coworkers and improve workflow efficiency, fostering a collaborative and supportive work environment
- Handled cash transactions and inventory management, ensuring accuracy, accountability, and attention to detail.
Barista
Starbucks
04.2021 - 10.2021
- Developed strong interpersonal and conflict-resolution skills, de-escalating customer concerns and ensuring positive service experiences.
- Collaborated with a diverse team in a fast-paced environment, adapting to shifting responsibilities and maintaining workplace morale.
- Built rapport with regular customers, demonstrating strong relational skills and customer engagement strategies.
- Trained and mentored new employees, fostering a supportive and team-oriented work culture.
- Demonstrated strong time management and multitasking abilities, balancing order preparation, cleaning duties, and customer interactions efficiently.
Barista & Community Support Volunteer
The Habit Coffee and Bakeshop (Urban Abbey)
09.2020 - 04.2021
- Provided customer service in a community-centered, non-profit café operated by Urban Abbey, fostering a safe and welcoming space for all patrons, including individuals experiencing homelessness, poverty, and mental health challenges.
- Assisted in Urban Abbey’s soup kitchen, preparing and distributing meals to individuals facing food insecurity.
- Worked alongside social service volunteers and staff, strengthening collaboration and teamwork in a community outreach setting.
- Managed high-volume service periods, balancing order fulfillment, customer interactions, and quality control in a fast-paced environment.
- Took initiative to train new volunteers, guiding them through café operations and best practices for customer service and community engagement.
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON, Canada04-2027
High School Diploma -
ESC De La Vérendrye
Thunder Bay, ON, Canada06-2023
Skills
- Active listening and empathetic engagement
- Critical thinking and problem-solving
- Strong attention to detail and accuracy
- Conflict resolution and de-escalation
- Adaptability and quick learning in dynamic settings
- Time Management & Multitasking
- Research & Data Analysis
Languages
English
Native or Bilingual
French
Professional Working
Certification
- TCPS 2: CORE (Research Ethics) – 2025
- LivingWorks Start Suicide Prevention Training - 2025
- Naloxone Training – 2025
- Mental Health First Aid (MHFA) – (Registered)
- First Aid & CPR (Level C) – (Registered)
Timeline
Research Assistant
V-TRaC Lab, University of Ottawa
09.2024 - 01.2025
Customer Service Assosiate
Merla Mae
04.2022 - 10.2022
Barista
Starbucks
04.2021 - 10.2021
Barista & Community Support Volunteer
The Habit Coffee and Bakeshop (Urban Abbey)
09.2020 - 04.2021
Bachelor of Arts - Psychology
University of Ottawa
High School Diploma -
ESC De La Vérendrye
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