Nola Laubach
North Vancouver,BC
Summary
Driven, resourceful and dedicated Executive Assistant skilled at offering high-level administrative support to senior-level staff. Experienced in travel management, expense tracking and schedule coordination. Expertly assists executive using honest and open communication and excellent organizational skills. Successfully manages high-volume workloads in rapidly changing environments.
Overview
28
28
years of professional experience
Work History
Executive Assistant to Chief Geological Officer
Torq Resources Inc.
09.2020 - 04.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly for Chief Geological Officer and Geology Team.
- Prioritized tasks and maintained automated alert systems for important deadlines.
- Established strong relationships with vendors and independent contractors through consistent communication, leading to increased trust and long-term partnerships.
Office Administrator
BC Professional Fire Fighters' Burn Fund
09.2004 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Administrator
I.A.S. Products Ltd.
09.2002 - 06.2004
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Interacted with customers by phone, email, or in-person to provide information.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Edited documents to improve accuracy of language, flow, and readability.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Secretary
A&A Trading Ltd.
02.2000 - 07.2002
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Office Administrator
Organic Planet Home Delivery
01.1996 - 12.1999
- Managed office administration; processed customer grocery orders; inventory control; trained new employees; general front-end office duties and customer service.
Education
Some College (No Degree) - Office Training & Procedures
Capilano University
North Vancouver, BCSkills
- Executive Support
- Office Management
- Administrative Support
- Strong Problem Solver
- Schedule & calendar planning/management
- Expense Reporting
- Database Management
- Meticulous attention to detail
- Information confidentiality
- Interpersonal Communication
- Professional and mature
- Travel Arrangements
- Microsoft 365
Languages
Spanish
Elementary
Interests
I am committed to continued learning. I love spending time with my family, hiking in the forest, am an avid reader, and enjoy baking.
Timeline
Executive Assistant to Chief Geological Officer
Torq Resources Inc.
09.2020 - 04.2024
Office Administrator
BC Professional Fire Fighters' Burn Fund
09.2004 - 03.2020
Administrator
I.A.S. Products Ltd.
09.2002 - 06.2004
Secretary
A&A Trading Ltd.
02.2000 - 07.2002
Office Administrator
Organic Planet Home Delivery
01.1996 - 12.1999
Some College (No Degree) - Office Training & Procedures
Capilano University
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