Nohemi Alvarez
Stoney Creek,ON
Summary
Efficient Medical Secretary ensures seamless office operations and optimal patient flow. Expertise in file organization, appointment scheduling, and patient assistance. Proven ability to manage diverse patient needs in fast-paced medical environments.
Overview
9
9
years of professional experience
Work History
Retail / Customer service
BED BATH, HOME DÉCOR
Ancaster, Ontario
11.2021 - 11.2025
- Delivered exceptional customer service to enhance overall customer experience.
- Maintained shop cleanliness and organization through regular restocking efforts.
- Processed orders, payments, and managed deliveries efficiently as required.
- Effectively sold products and services while creating seasonal displays for various occasions.
- Assisted customers with inquiries and provided interior design guidance on color selections.
- Greeted customers, assessed needs, and tailored service to exceed expectations.
- Cultivated positive relationships with key clients through dedicated support.
- Engaged customers via surveys and interviews to gather insights on preferences.
RECEPCION and administrative assistance
PARKDALE COMMUNITY HEALTH CENTER
06.2016 - 09.2021
- Answer phones, book appointments, and process payments.
- Communicate with patients in person, on the phone and via email regarding appointments, reminders, inquiries and follow-ups
- Support smooth patient flow, and assist practitioners in delivering outstanding care.
- Maintain a clean, organized and welcoming clinic environment
- Receive, pick-up, and distribute incoming mail and packages while maintaining client privacy and confidentiality.
- Woks safety in accordance with PCHC health and safety practices and policies and report all hazards immediately.
- Managed patient records using electronic health record systems effectively.
- Scheduled patient appointments and coordinated follow-up care efficiently.
- Collected and processed lab specimens following established protocols correctly.
Education
GED - Business Administration
Working Skills Center
Toronto01.2008
Skills
- Customer service expertise
- Professional demeanor
- Team collaboration
- Independent work capability
- Shift flexibility
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Retail / Customer service
BED BATH, HOME DÉCOR
11.2021 - 11.2025
RECEPCION and administrative assistance
PARKDALE COMMUNITY HEALTH CENTER
06.2016 - 09.2021
GED - Business Administration
Working Skills Center