Nohelia Francisco
Los Angeles
Summary
Recent graduate with foundational knowledge in HVACR and hands-on experience gained through academic projects and volunteering. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. I know I had a change of career, I enjoy challenging myself and getting out of my comfort zone. I'm a fast learner, fast pace worker and have no problem with my time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
A & B Appliance
Los Angeles, CA
01.2023 - Current
- Led team in daily operations to ensure optimal customer service and satisfaction.
- In charge of work orders, invoices, emails, ordering parts
- Assisted with installation and delivering appliances
- Implemented sales strategies that increased product visibility and customer engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Coordinated with suppliers to negotiate favorable terms, ensuring timely availability of products.
Sales Associate
Universal Studios
Hollywood, CA
09.2021 - 10.2023
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained new staff on operational procedures and sales techniques to improve team performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Ross Dress for Less
Los Angeles, CA
02.2018 - 06.2021
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Associate of Science -
Los Angeles Trade Technical College
Los Angeles07.2026
HVACR - HVACR
Los Angeles Trade Technical College
Los Angeles, CA06.2025
Skills
- HVACR Installation Fundamentals
- EPA Certificate
- OSHA Practice
- Preventive Maintenance
- Troubleshooting HVAC Systems
- Refrigeration Basics
- Electrical Components & Wiring
- Thermostat Installation and Calibration
- Heating and Cooling Systems
- Air Conditioning Systems
- Heat Pumps
- Gas Furnaces
- Refrigerant Recovery and Charging
- Wiring Diagrams
- Hand and Power Tool Proficiency
- Multimeter Use
- Basic Brazing and Soldering
- Airflow and Ventilation Principles
- Equipment Inspections
Certification
- HVAC/R Certification
- EPA 608 Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
A & B Appliance
01.2023 - Current
Sales Associate
Universal Studios
09.2021 - 10.2023
Sales Associate
Ross Dress for Less
02.2018 - 06.2021
Associate of Science -
Los Angeles Trade Technical College
HVACR - HVACR
Los Angeles Trade Technical College