Noha Kamaleldin
Toronto,ON
Summary
Proactive Pharmacy Manager with extensive experience in pharmacy operations management and clinical collaboration. Skilled in drug inventory management, staff training, immunizations, and patient education. Known for optimizing workflow, enhancing patient safety, and leading high-performing teams to deliver exceptional patient care.
Overview
1
1
year of professional experience
Work History
Pharmacy Manager
Shoppers Drug Mart
01.2024 - Current
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Education
Women in Leadership Program
Rotman School of Management
09-2024
CAMH Certified OUDT
CAMH
08-2024
Certified Diabetes Educator
CDECB
06-2023
BCPS
BPS
12-2013
Clinical Pharmacy Diploma
Faculty of Pharmacy, Ain Shams University
09-2012
Bachelor of Science - Pharmaceutical Sciences
Faculty of Pharmacy, Ain Shams University
08-2006
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Drug Inventory Management
- Training and mentoring
- Staff Management
- Immunizations
- Purchasing management
- Loss prevention management
- Clinical Collaboration
- Schedule Management
- Certified in CPR/AED
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Limited Working
Timeline
Pharmacy Manager
Shoppers Drug Mart
01.2024 - Current
Women in Leadership Program
Rotman School of Management
CAMH Certified OUDT
CAMH
Certified Diabetes Educator
CDECB
BCPS
BPS
Clinical Pharmacy Diploma
Faculty of Pharmacy, Ain Shams University
Bachelor of Science - Pharmaceutical Sciences
Faculty of Pharmacy, Ain Shams University
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