STEPHANIE MARVEL
Summary
Detail oriented professional with solid foundation in uncovering and analyzing evidence to resolve cases effectively. Known for high standard of teamwork and results-driven approach, adaptable to changing requirements. Proficient in critical thinking and problem-solving, with reputation for reliability and collaborative efforts. Good base knowledge of civil and criminal law, with the ability to utilize both analytical and investigative skills proactively,
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Examiner
TuGo Insurance
Vancouver, Canada
03.2023 - Current
- Reviewing reports and medical records to assess costs, treatments, and validity
- Using knowledge of insurance policies and industry regulations, as well as investigative skills, claims are evaluated and policyholders receive the compensation they are entitled to
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Reviewed police reports, medical treatment records to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Mitigated fraud risks by identifying suspicious patterns in claims data and escalating concerns to Management
- Finalized medical and travel files for insurance claim payment release.
Driver Examiner
INSURANCE CORPORATION OF BC (ICBC)
Vancouver, Canada
03.2018 - 03.2023
- Conducting driver license examinations to determine the eligibility of applicants for licensure, and applying the various laws, rules and regulations in making these determinations
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Maintained up-to-date knowledge of industry regulations to ensure accurate application assessments.
- Assisted in the development of training materials, improving examiner knowledge and skillsets.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Telecommunications Operator
RCMP
Kelowna, BC
01.2021 - 07.2022
- Handled emergency calls and dispatched appropriate resources, ensuring swift response times
- Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure
- Utilized computer-aided dispatch systems to accurately record and relay critical information
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Efficiently managed resources, utilizing appropriate staffing levels based on anticipated call volumes and demands.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Cabinet Maker/Installer
T&W Woodworks
Vancouver, Canada
10.2015 - 02.2018
- Liaising with clients, designing cabinets, making and installing custom cabinetry, and maintaining supplies
Education
Independent Adjuster License Level 1 - Financial Services And Insurance
Insurance Institute of BC
Vancouver, BCSkills
- Detailed report writing
- Research abilities
- Ethical and honest
- Legal knowledge
- Risk Assessment
- Investigation Management
- Social media investigations
- Calm in crisis situations
- Trend Monitoring
- Resource Management
- Case Documentation
- Case Management
- Teamwork and Collaboration
Certification
Independent Adjusters license level 1
Languages
English
Full Professional
Timeline
Claims Examiner
TuGo Insurance
03.2023 - Current
Telecommunications Operator
RCMP
01.2021 - 07.2022
Driver Examiner
INSURANCE CORPORATION OF BC (ICBC)
03.2018 - 03.2023
Cabinet Maker/Installer
T&W Woodworks
10.2015 - 02.2018
Independent Adjuster License Level 1 - Financial Services And Insurance
Insurance Institute of BC