No First Name, Gunmeet Kaur
Summary
Dedicated Assistant Manager delivering exceptional customer service and managing high-volume customer interactions. Skilled in utilizing customer service software, overseeing back management tasks. Former CSR and Professional Baker with expertise in understanding customer needs and creating a wide variety of professional cakes. My education includes a Diploma in Business Management and a strong skill set in time management, critical thinking, communication, and multitasking.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
08.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records.
- Proficient in using customer service software and systems to process orders, track deliveries, and handle customer requests.
- Skilled in handling a high volume of customer interactions, both in-person and over the phone, while maintaining professionalism and a positive attitude.
Professional Baker
Self-employed
06.2021 - Current
- Professionally make Icing cakes, Buttercream cakes, Fondant cakes, Wedding cakes, Cupcakes and muffins, Cookies and donuts, Chocolates, Hampers and return gifts.
- Extensive experience in creating a wide variety of cakes, ranging from classic flavors to specific designs.
- Proper knowledge about baking
Customer Service Representative (CSR)
Dominos Pizza Inc.
01.2024 - 07.2024
- Responded to customer requests for products, services, and company information.
- Worked collaboratively with other kitchen staff to ensure efficient and timely preparation of orders
- Investigated and resolved customer inquiries and complaints quickly.
Nail Technician
Self-employed
01.2020 - 12.2022
- Communicated effectively with management concerning important customer issues.
- Experienced Nail Technician with a passion for creating stunning nail designs and providing exceptional nail care services.
- Skilled in maintaining a clean and sanitary work environment, following proper sterilization and disinfection protocols.
- Excellent customer service skills, ensuring a positive and enjoyable experience for clients, building long-lasting relationships.
Education
Diploma Business Management - Business
Langara College
Vancouver, BC09.2025
High School Diploma -
B.C.M. School
03.2023
Skills
- Product and service knowledge
- Task Delegation
- Ability to multitask
- Employee Performance Evaluations
- Data Entry
- Paperwork Processing
- Verbal and written Communication
- Expertise in using microsoft office
- Expertise in working with microsoft word, powerpoint, and excel
Languages
English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Manager
Dominos Pizza Inc.
08.2024 - Current
Customer Service Representative (CSR)
Dominos Pizza Inc.
01.2024 - 07.2024
Professional Baker
Self-employed
06.2021 - Current
Nail Technician
Self-employed
01.2020 - 12.2022
Diploma Business Management - Business
Langara College
High School Diploma -
B.C.M. School