Nofil Khawaja
Winnipeg,Canada
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Coordinator
Integrated Power Services
Winnipeg, MB
10.2023 - 01.2025
- Tracked shipment progress and informed customers about product availability status.
- Organized warehouse storage space for efficient management of inventory.
- Verified and inspected goods received against purchase orders or invoices.
IT Systems Administrator
PCL Construction
Winnipeg, MB
05.2022 - 07.2023
- Implemented security measures such as firewalls and user access controls.
- Created user accounts with appropriate privileges in accordance with organizational policies
- Maintained an inventory of all IT assets including hardware and software licenses.
Service Administrator
Wajax Industries
Winnipeg, Manit
12.2021 - 03.2022
- Researched and established a comprehensive Labor Times Resource database, leading to a 25% improvement in estimating labor requirements
- Created invoices for services rendered and processed payments received from customers.
- Established work procedures or schedules to organize daily work of administrative staff.
Dispatcher
Short Line Moving Solutions
Winnipeg, MB
09.2020 - 11.2021
- Streamlined communication channels between field technicians and dispatchers, reducing overall response time by 10%
- Optimized routes for field technicians, resulting in a 20% reduction in travel time and fuel costs
- Resolved 90% of customer complaints at the first point of contact, ensuring a high level of customer satisfaction
Logistics Coordinator
Cole International
Winnipeg, MB
07.2019 - 08.2020
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Technical Support Representative
Shaw Communications Inc
Winnipeg, MB
04.2018 - 05.2019
- Successfully resolved complex technical issues related to internet connectivity, TV services, and phone systems
- Led workshops for new hires on technical troubleshooting techniques, resulting in a 40% reduction in onboarding time
- Maintained a first-call resolution rate of 85%, minimizing the need for repeat calls
Education
Bachelor of Commerce - Honours - Supply Chain And Operations Management
University of Manitoba - Asper School of Business
Winnipeg, CanadaSkills
- Complaint Resolution
- Enterprise Resource Planning
- Stock Management
- MS Excel
- Lean Six Sigma White Belt Certification
- Fundamentals of Digital Marketing
https://www.linkedin.com/in/nofil-khawaja-a24062249/
Timeline
Shipping and Receiving Coordinator
Integrated Power Services
10.2023 - 01.2025
IT Systems Administrator
PCL Construction
05.2022 - 07.2023
Service Administrator
Wajax Industries
12.2021 - 03.2022
Dispatcher
Short Line Moving Solutions
09.2020 - 11.2021
Logistics Coordinator
Cole International
07.2019 - 08.2020
Technical Support Representative
Shaw Communications Inc
04.2018 - 05.2019
Bachelor of Commerce - Honours - Supply Chain And Operations Management
University of Manitoba - Asper School of Business