Noesa Malonga-Massamba

● Provide callers with accurate information and referrals for all government of Canada programs and services through the service Canada 1800 O Canada telephone line

● Obtain and deliver information in a timely manner and organized manner

● Collect data and statistics

● Record caller comments and complaints

Mentor new agents as a member of the personal development team

• Answer and direct queue driven calls from workplace parties, internal business partners or others in response to telephone inquiries
• Provide information and assistance to workplace parties and internal business partners
• Perform clerical duties during non-peak periods, Provide callers with accurate information and referrals for all government of Canada programs and services through the service Canada 1800 O Canada telephone line
• Obtain and deliver information in a timely manner and organized manner
• Collect data and statistics
• Record caller comments and complaints
• Mentor new agents as a member of the personal development team

• Providing passengers with assistance at the new pre-screening kiosks
• Respond to all inquiries about pre-screening questions
• Communicate pertinent information to passengers from diverse cultures
• Ensure passengers were processed in a timely organized manner

• Supervised a team of 15-20 cashiers a shift
• Resolved customer inquiries
• Trained new staff and coached staff who needed improvement
• Balanced the safe every shift
• Performed administrative duties such as scheduling and cashier reports
• Went on assignment to assist in reopening the Vancouver location

• Greeted passengers and answering and questions or complaints
• Provided check in services to passengers
• Providing important information to people with various language profiles
• Ensuring Air Canada's standard of service was maintained at all times