Summary
Overview
Work History
Skills
Languages
Certification
Timeline
BusinessAnalyst
Noemy Pouliot

Noemy Pouliot

Junior service manager / administration
Gatineau,QC

Summary

Dynamic leader with proven expertise in enhancing customer loyalty and streamlining workflow at Metro . Excelled in team leadership and problem-solving, significantly improving service standards. Skilled in staff management and multitasking, adept at fostering a collaborative and efficient work environment. Demonstrated ability to train and develop employees, driving team success and operational excellence.

Overview

5
5
years of professional experience
2
2

Certifications

Work History

Junior Service Manager

Metro Grocery Store
04.2024 - Current
  • Evaluated persistent problems leading to effective long-term resolutions.
  • Enhanced customer loyalty by developing personalized service strategies based on feedback.
  • Trained and guided team members for improved overall performance and morale.
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Cashier

The Northwest Company
10.2022 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Grocery Store Clerk

Metro Grocery Store
06.2020 - 08.2022
  • Provided friendly customer service by greeting shoppers and answering questions.
  • Monitored expiration dates on products and removed outdated items.
  • Stocked shelves with products to ensure availability for customers.
  • Bagged groceries for customers, ensuring proper packaging of items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Stocked shelves and organized merchandise displays for easy retrieval.

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Employee training and development
  • Trustworthy and honest
  • Team collaboration and leadership
  • Office administration
  • Employee supervision
  • Staff management

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification

Graduate of Metro’s school for professionals

  • has aided me in being a proficient leader and manager, teaching me valuable skills in my work field including administrative management and giving me the opportunity to take on a department of my own, I trust that my certification will be a great asset to insuring company success.


certification in hygiene and food safety

  • I have met the requirements of the course, hygiene and food safety, intended for managers of food establishments to the standards set by the Ministry of Agriculture, Fisheries and Food industries.

Timeline

Junior Service Manager

Metro Grocery Store
04.2024 - Current

Cashier

The Northwest Company
10.2022 - 01.2024

Grocery Store Clerk

Metro Grocery Store
06.2020 - 08.2022

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Noemy PouliotJunior service manager / administration