Noémie Smith

Leadership and Performance Management: Proven ability to create a motivating work environment through personalized coaching and continuous training Expertise in evaluating and improving team performance to ensure high standards and effective problem resolution

Planning and Resource Management: Skilled in organizing tasks and schedules to meet evolving client and team needs, with a proactive approach to handling unexpected challenges while maintaining service excellence

Team and Operations Management: Extensive experience supervising multidisciplinary teams, optimizing schedules, and conducting performance assessments across sectors (healthcare, customer service, hospitality)

Customer Service: Exceptional interpersonal skills to deliver fast, efficient, and personalized service even during peak times, ensuring an outstanding client experience with attentive follow-ups

Administrative and Financial Management: Expertise in payroll, invoicing, inventory management, and logistics, with a focus on maximizing efficiency and optimizing resources

Safety and Client Care: Advanced skills in risk identification and management, assisting clients with daily activities, ensuring proper use of specialized equipment, and collaborating with care teams to provide safe and appropriate care