Noemie Maltere
Sherbrooke,QC
Summary
Proven to excel in high-pressure environments, I enhanced service standards at Resto Bar Le Dauphin by adeptly balancing multiple tasks and ensuring guest satisfaction. My expertise in customer service and cash handling, coupled with a knack for maintaining cleanliness and team collaboration, significantly contributed to a positive dining experience.
Overview
1
1
year of professional experience
Work History
Waitress
Resto Bar Le Dauphin
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Bartender
Resto Bar Le Dauphin
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Successfully memorized over 50 distinct cocktails and mocktails, and proficient in recommending the most suitable wine or beer pairings to complement clients' meals.
Cleaning Crew Member
Hotel Quatre Saison
11.2023 - 05.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
College - International
Cegep De Sherbrooke
Sherbrooke, QC06.2024
High School Diploma -
Ecole Secondaire La Ruche
Magog, QC06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Handling Complaints
Languages
French
Native or Bilingual
English
Full Professional
volunteer
Assisted a small thrift shop for several months in organizing and maintaining a clean and orderly environment.
Timeline
Waitress
Resto Bar Le Dauphin
07.2024 - Current
Bartender
Resto Bar Le Dauphin
07.2024 - Current
Cleaning Crew Member
Hotel Quatre Saison
11.2023 - 05.2024
College - International
Cegep De Sherbrooke
High School Diploma -
Ecole Secondaire La Ruche
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