Noemie Maltere
Sherbrooke,QC
Summary
Proven to excel in high-pressure environments, I enhanced service standards at Resto Bar Le Dauphin by adeptly balancing multiple tasks and ensuring guest satisfaction. My expertise in customer service and cash handling, coupled with a knack for maintaining cleanliness and team collaboration, significantly contributed to a positive dining experience.
Overview
1
1
year of professional experience
Work History
Waitress
Resto Bar Le Dauphin
Sherbrooke, QC
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Bartender
Resto Bar Le Dauphin
Sherbrooke, QC
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Successfully memorized over 50 distinct cocktails and mocktails, and proficient in recommending the most suitable wine or beer pairings to complement clients' meals.
Cleaning Crew Member
Hotel Quatre Saison
Magog, QC
11.2023 - 05.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
College - International
Cegep De Sherbrooke
Sherbrooke, QC06.2024
High School Diploma -
Ecole Secondaire La Ruche
Magog, QC06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Handling Complaints
Languages
French
Native or Bilingual
English
Full Professional
volunteer
Assisted a small thrift shop for several months in organizing and maintaining a clean and orderly environment.
Timeline
Waitress
Resto Bar Le Dauphin
07.2024 - Current
Bartender
Resto Bar Le Dauphin
07.2024 - Current
Cleaning Crew Member
Hotel Quatre Saison
11.2023 - 05.2024
College - International
Cegep De Sherbrooke
High School Diploma -
Ecole Secondaire La Ruche