Noemi Torres
Maywood
Summary
Versatile and compassionate professional Excelled in emotional support and vital signs monitoring, significantly enhancing client health outcomes. Proven track record in fostering positive environments and streamlining operations, achieving a notable reduction in customer complaints by fostering teamwork and collaboration at Calibre International.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home.
Overview
19
19
years of professional experience
Work History
In-Home Caretaker
Nelba Perez
12.2019 - 12.2024
- Supported cognitive function through engaging conversation and mental stimulation activities tailored to individual interests.
- Monitored vital signs and reported changes to healthcare providers, ensuring prompt intervention when necessary.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Maintained detailed records of services provided during each visit, ensuring accuracy in documentation for service reimbursement purposes.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
- Assisted with mobility exercises and range-of-motion stretches to maintain or improve physical functioning in clients.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Facilitated social interaction by arranging visits from friends or family members upon client request.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal client support.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Executive Assistant
Grace Community Church
04.2011 - 12.2016
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Filed paperwork and organized computer-based information.
Customer Service Manager
Calibre International
03.2006 - 05.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
No Degree - Business Administration
Cerritos College
Norwalk, CAHigh School Diploma -
South Gate High
South Gate, CA06-1977
Skills
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Vital signs monitoring
- Dressing assistance
- Emotional support
- Meal preparation
- Diabetes management
Languages
Spanish
Native or Bilingual
Timeline
In-Home Caretaker
Nelba Perez
12.2019 - 12.2024
Executive Assistant
Grace Community Church
04.2011 - 12.2016
Customer Service Manager
Calibre International
03.2006 - 05.2009
No Degree - Business Administration
Cerritos College
High School Diploma -
South Gate High
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