Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Reena Castro

Mississauga,ON

Summary

An experienced Quality Manager at Pace Sensors Limited, I leveraged internal auditing and team leadership to enhance quality management systems and operational excellence. Achievements include significant process improvements and compliance enhancements, leading to increased customer satisfaction and reduced defect rates. My strategic approach and problem-solving abilities have consistently driven continuous improvement and regulatory compliance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Manager

Pace Sensors Limited
01.2023 - Current
  • Maintained a high level of customer satisfaction by addressing their concerns promptly and effectively through robust complaint handling procedures.
  • Improved ISO management system effectiveness by implementing strategic process improvements and conducting thorough internal audits.
  • Conducted comprehensive gap analyses to identify discrepancies between current practices and ISO standards, resulting in targeted action plans for timely resolution.
  • Developed risk assessment methodologies that allowed for consistent identification, evaluation, and mitigation of potential hazards associated with company operations.
  • Established a robust internal audit program that maintained compliance with ISO requirements while continually identifying opportunities for improvement.
  • Oversaw change control processes to ensure smooth implementation of updates or modifications without compromising system integrity or compliance status.
  • Managed corrective action plans to address audit findings, ensuring swift resolution and ongoing compliance with ISO standards.
  • Facilitated regular management review meetings to evaluate overall ISO management system performance, identify areas for improvement, and establish appropriate action plans.
  • Streamlined quality management processes by identifying areas for improvement and implementing best practices in alignment with organizational goals.
  • Developed and maintained comprehensive documentation to ensure compliance with industry standards and regulatory requirements.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Recorded, analyzed, and distributed statistical information.
  • Created and maintained quality management systems to align with industry standards.
  • Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
  • Enhanced product quality and reduced defect rates by implementing comprehensive quality control processes.

ISO Quality Lead Auditor

Pace Sensors Limited
02.2019 - 01.2023
  • Developed quality policies, procedures, and work instructions tailored to the specific needs of the organization.
  • Led a team of quality inspectors to ensure consistent adherence to industry standards and company policies.
  • Developed comprehensive audit plans and conducted internal audits to identify gaps in the quality management system.
  • Conducted thorough risk assessments and mitigated potential hazards, ensuring a safe working environment for all employees.
  • Streamlined documentation processes to ensure accuracy, consistency, and compliance with regulatory requirements.
  • Ensured compliance with relevant regulations such as ISO 9001 by conducting regular audits both internally and externally.
  • Improved product quality by implementing strict quality control measures and conducting regular inspections.
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Advised and led process improvement team with deliberation, leadership and strategic planning.
  • Performed tests and inspections to conform to established standards.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Enhanced effectiveness of internal audit function through strategic planning and goal setting.
  • Initiated corrective actions to address audit findings, improving internal control systems.
  • Developed and maintained productive relationships with clients, facilitating smooth audit processes and engagements.
  • Led cross-functional teams in comprehensive audits, ensuring thorough coverage across all departments.

Production Supervisor

Pace Sensors Limited
07.2011 - 02.2019
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Evaluated existing production processes and identified areas for improvement.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed internal operational standards and productivity targets.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
  • Contributed to continuous improvement efforts by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
  • Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Enhanced production line efficiency, introducing automation tools where appropriate.
  • Improved safety standards, conducting regular training sessions and updating safety protocols.
  • Enhanced product quality, implementing rigorous testing phases and feedback loops for continuous improvement.
  • Resolved production bottlenecks swiftly, applying problem-solving skills to maintain smooth operations.
  • Supervised ongoing daily production phases.
  • Managed staff hiring, training and supervision.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.

Education

Graduate Certificate - Quality Assurance

Seneca Polytechnic
Toronto, ON
04-2024

Skills

  • Internal auditing
  • Quality management systems
  • Compliance monitoring
  • Corrective actions
  • Quality processes
  • Regulatory compliance
  • Document management
  • Continuous improvement
  • Total quality management
  • Document control
  • Customer satisfaction
  • Operational excellence
  • Certified quality auditor
  • Team leadership
  • Problem-solving abilities
  • Scheduling and coordinating
  • Documentation and reporting

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Languages

English
Full Professional

Certification

  • Six Sigma Black Belt Certification (SSBB) - American Society for Quality.
  • Lean Manufacturing Certification – Society of Manufacturing Engineers.
  • Internal Auditor Certificate– The Institute of Internal Auditors.
  • CPR/AED Certification
  • First Aid Certification

Timeline

Quality Manager

Pace Sensors Limited
01.2023 - Current

ISO Quality Lead Auditor

Pace Sensors Limited
02.2019 - 01.2023

Production Supervisor

Pace Sensors Limited
07.2011 - 02.2019

Graduate Certificate - Quality Assurance

Seneca Polytechnic

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