Noemi Lopez
Beaumont
Summary
Business Administration Graduate with a customer service background and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Hardworking and passionate job seeker ready to help the team achieve company goals and expectations. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Respite Care Provider
24hr Homecare
07.2020 - Current
- Built and maintained rapport with client's family members to complete regular check-ins and progress report for respite service consumer.
- Groomed, toileted and fed respite service consumer to support activities of daily living.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Sales Associate
PUMA
12.2006 - 05.2014
- Accurately processed POS transactions, either by physical currency or payment cards and provided receipts to customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Arts - Business Management
California Baptist University
Riverside, CA08-2025
Associate of Science - Business Administration
Crafton Hills College
Yucaipa, CA05.2022
Skills
- Bilingual: Spanish and English
- Over 8 years of customer service experience
- Client account management and customer relations
- Quality assurance and inventory management
- Certified in First Aid, CPR and AED
- Proficiency in Microsoft Word, Excel and Powerpoint
- Administrative support
Timeline
Respite Care Provider
24hr Homecare
07.2020 - Current
Sales Associate
PUMA
12.2006 - 05.2014
Bachelor of Arts - Business Management
California Baptist University
Associate of Science - Business Administration
Crafton Hills College
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