Noemi Garcia
Tustin
Summary
Healthcare professional specializing in quality improvement at Hoag Hospital, utilizing Epic charting and bilingual skills to elevate patient care. Demonstrated success in closing care gaps and optimizing clinic operations through strategic outreach and communication. Expertise in data accuracy and care coordination, contributing to significant advancements in population health management.
Overview
11
11
years of professional experience
Work History
Community Wellness Advocate ll-Quality Improvement
Hoag Hospital
Costa Mesa
03.2024 - Current
- Closed quality care gaps through targeted patient outreach initiatives.
- Conducted chart abstraction to enhance data accuracy and reporting.
- Managed appointment scheduling to optimize clinic flow and patient access.
- Performed point of care testing to ensure timely diagnostics for patients.
- Utilized mpulse for efficient communication with patients via live chat.
- Executed accurate data entry to maintain comprehensive patient records.
- Developed strategies for closing quality care gaps, improving overall service delivery.
- Epic
High Intensity Care Coordinator
Prospect Medical Group
Orange
05.2022 - 02.2024
- Managed daily retrieval of acute care encounters to ensure timely follow-up.
- Reviewed and assigned open cases to appropriate team members for efficient processing.
- Contacted beneficiaries within two days of emergency room visits to provide necessary support.
- Facilitated warm handoffs for beneficiaries requiring immediate nurse attention.
- Documented pending provider appointments through notes and task management.
- Coordinated follow-ups with providers to confirm beneficiary attendance at appointments.
- Faxed complete records of emergency room visits to relevant providers for continuity of care.
- Maintained daily task queue and tracked progress using Excel spreadsheets.
Medical Assistant / Front Office
Hoag Medical Group
Newport Beach/Aliso Viejo
08.2017 - 05.2022
- Managed front office operations and ensured smooth back office functionality.
- Greeted and assisted patients upon arrival to enhance patient experience.
- Scheduled appointments and monitored calendar for optimal efficiency.
- Obtained medical information and verified insurance details prior to visits.
- Answered calls and addressed special requests from patients promptly.
- Collected co-pays and processed prior authorizations effectively.
- Received and sent faxes to maintain accurate communication.
- Floated to support team members during peak times as needed.
M/A Medical Receptionist
St Joseph Heritage Medical Group
Yorba Linda
03.2015 - 08.2017
- Scheduled appointments and managed patient communications effectively.
- Verified insurance details and demographic information for accuracy.
- Confirmed appointments and followed up on care needs to enhance patient satisfaction.
- Provided medication advice and obtained authorizations to ensure compliance and patient care continuity.
- Directed phone calls, screened messages, and addressed requests to streamline communication.
- Received and sent faxes to ensure timely information exchange.
- Translated documents upon request to assist non-English speaking patients.
Education
Medical Assistant -
Everest College
Anaheim05-2009
High School Diploma -
Fullerton Union High School
Fullerton06-2007
Skills
- Outreach strategies
- Health management
- Care coordination skills
- Quality initiatives
- Chart abstraction
- Health record management
- Data accuracy assurance
- Appointment scheduling efficiency
- Front office operations
- Back office support
- Medical terminology knowledge
- Time management proficiency
- Effective communication skills
Languages
- English
- Spanish
Timeline
Community Wellness Advocate ll-Quality Improvement
Hoag Hospital
03.2024 - Current
High Intensity Care Coordinator
Prospect Medical Group
05.2022 - 02.2024
Medical Assistant / Front Office
Hoag Medical Group
08.2017 - 05.2022
M/A Medical Receptionist
St Joseph Heritage Medical Group
03.2015 - 08.2017
Medical Assistant -
Everest College
High School Diploma -
Fullerton Union High School