Noemi Figueroa
San Jacinto
Summary
Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Worker
County Of Los Angeles - Department Of Public Social Services
Pomona
03.2015 - Current
- Maintained confidential case documentation.
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and wrote detailed reports.
- Developed workable solutions for recurring problems for individuals and families.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in communities.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
GAIN Services Worker
County Of Los Angeles - Department Of Public Social Services
Rancho Dominguez
07.2014 - 03.2015
- Conducted assessments of family strengths, needs and barriers.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Gathered community resources and coordinated referrals to obtain services.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
- Attended meetings and participated in staff development training activities.
Eligibility Worker
County Of Los Angeles - Department Of Public Social Services
Rancho Dominguez
03.2010 - 07.2014
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Utilized LEADER when inputting applicant information into agency's computer system.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Called applicants to set up appointments and explain benefits processes.
- Processed benefits applications, including documents for food stamps and medical assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
Education
Bachelor of Arts - Sociology - Social Welfare
California State University - Northridge
Northridge, CA12.2005
Skills
- Staff development
- Community referrals
- Confidential documentation and recordkeeping
Languages
Spanish
Native/ Bilingual
Certification
- Language Proficiency Certificate, County of Los Angeles - 2006
Timeline
Social Worker
County Of Los Angeles - Department Of Public Social Services
03.2015 - Current
GAIN Services Worker
County Of Los Angeles - Department Of Public Social Services
07.2014 - 03.2015
Eligibility Worker
County Of Los Angeles - Department Of Public Social Services
03.2010 - 07.2014
Bachelor of Arts - Sociology - Social Welfare
California State University - Northridge