Noemi Elias
South Gate
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Molina Healthcare
Long Beach
09.2016 - Current
- Assisted members with inquiries regarding healthcare plans and services.
- Resolved member complaints and escalated issues to management when necessary.
- Collaborated with team members to improve service delivery and efficiency.
- Provided training and support to new representatives during onboarding process.
- Analyzed member feedback to identify trends and suggest improvements..
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
Education
Roosevelt High School
Los Angeles, CASkills
- Customer relationship management
- Complaint resolution
- Analytical problem solving
- Effective communication
- Time management
- Critical thinking
- Healthcare billing
- Team collaboration
Timeline
Customer Service Representative
Molina Healthcare
09.2016 - Current
Roosevelt High School