NOEL PHILIP ANGELO CATILO
Toronto
Summary
Communicative customer service professional paired with a degree in Consular and Diplomatic Affairs, currently taking up Flight Services in the field of aviation along with a strong interest in security, motivated to maintain customer satisfaction and contribute to company success. Hardworking with strong multitasking and customer service skills. Committed to bringing good service to people and peers in the workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard(Part Time)
Paragon Security
03.2023 - Current
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems..
- Completed full building and grounds patrols to spot and investigate concerns.
- Regulated vehicle and pedestrian traffic onto building grounds as a parking security guard.
- Oversaw loading dock process and productivity as a Dock Master.
- Organized records of vehicles, schedules and completed orders.
- Trained a new staff on job duties, company policies, and safety procedures for rapid onboarding.
Customer Service Representative
TELUS INTERNATIONAL PHILIPPINES
01.2019 - 03.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Intern
DEPARTMENT OF TOURISM (PHILIPPINES)
09.2017 - 10.2018
- Supported day-to-day operations, assisting teammates with various tasks.
- Entered and filed documents and records into system.
- Performed cleaning and sanitation tasks around facility.
- Learned tenets of professional office behavior and thoughtful collaboration.
- Followed instructions from management to complete tasks according to exact specifications.
Education
FLIGHT SERVICES - OPERATIONS & CABIN MANAGEMENT - Aviation
Seneca College of Applied Arts And Technology
North York, ON04.2024
Bachelor of Arts - CONSULAR AND DIPLOMATIC AFFAIRS
DE LA SALLE - COLLEGE OF SAINT BENILDE
MANILA, PHILIPPINES10.2018
Skills
- Customer Service
- Customer Data Confidentiality
- Data Entry
- Calm and Professional Under Pressure
- Physical Strength and Stamina
- Can speak English and Tagalog
- Relationship Building and Management
Certification
- Philippine Professional Civil Service Certificate
- Ontario Driver's License (C0818-59509-70113)
- Certificate of completion of 60 hours of Spanish Language and Culture Immersion(2016)
- Individual Security License Number (11388136)
- First Aid & CPR/AED level C Number (103659293)
- Paragon MDTS Handcuffing Certificate
References
Annie Jhamb Christian Henri Espinosa
Shift Supervisor, Paragon Security Shift Supervisor. Paragon Security
437-602-9593 416-475-3623
jhamb.annie9@gmail.com espinosa.christianhenri@gmail.com
Christian Java Edgar Albert Diamante
Commissioner, Paragon Security Security Team Lead, Paragon Security
647-994-6956 416-432-5318
Timeline
Security Guard(Part Time)
Paragon Security
03.2023 - Current
Customer Service Representative
TELUS INTERNATIONAL PHILIPPINES
01.2019 - 03.2020
Intern
DEPARTMENT OF TOURISM (PHILIPPINES)
09.2017 - 10.2018
FLIGHT SERVICES - OPERATIONS & CABIN MANAGEMENT - Aviation
Seneca College of Applied Arts And Technology
Bachelor of Arts - CONSULAR AND DIPLOMATIC AFFAIRS
DE LA SALLE - COLLEGE OF SAINT BENILDE
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