Noelle Y. Elias

Efficient Office Assistant with extensive experience at Merced County Veteran Services Office, excelling in client communication and document management. Proven ability to enhance operational efficiency through meticulous record keeping and effective appointment scheduling. Adept at using Microsoft Excel for fiscal tracking, ensuring confidentiality while supporting veterans and their families.

• Office Assistant III, Merced County Veteran Services Office, Ed Skelton, 209-385-3000 Ext 5090, 01/02/24, Present, Answer and direct calls to appropriate staff, Input CalVet college fee waivers, Assist Veterans in scheduling appointments, Create Veteran ID cards, Print forms for Veterans, Update visitor logs daily, Download and input monthly numbers for fiscal tracking, Scan documents and upload to Veterans program
• Office Assistant II, Merced County, Khamla Emanivong, 209-385-3000 Ext. 5943, 11/21/05, 12/29/23, Assist in a specialized unit in contacting clients' employers and sending income verifications to verify work schedules and amounts paid, Send referrals to investigators to follow up on any suspicious activities, Assign cases to fellow co-workers, Review return mail and update addresses if necessary
• Customer Service Rep, Xpress PCS, Ismael Mendoza, 209-388-1300, 09/20/05, 02/18/06, Talk to customers on the advantage of having Sprint as their cell phone provider, Sign customers to 2 year agreements, Upgrade cell phones, change phone numbers, Transfer inventory from Main Office to satellite store in mall, Work at both locations as needed, Assist bookkeeper in sending delinquent accounts to collections
• Cashier/ Customer Service Rep, Orchard Supply Hardware, Dan Solem, 209-725-2140, 11/18/98, 04/03/03, Help customers with returns, Ring up merchandise, Accounts payable, accounts receivable, Stock merchandise, help set up displays, Answer phones and direct callers to the proper department
• Customer Care Advisor, Cingular Wireless, Dan Thompson, 209-381-7171, 10/27/97, 02/13/98, Assist clients with their cell phones and rate plans, Go over billing issues, sign customers onto contracts, Advise of billing dates and cycles
• Assistant Manager, Silver Screen Amusements, Roy Stanley, 209-722-7165, 02/01/93, 08/31/97, Put movies together, Help with payroll, daily and nightly inventory, Bank deposits, assist at the snack bar, Help at the ticket booth, start movies, Clean theaters, help with promotional events for theatrical releases