Noelle Santamaria
Burbank
Summary
Experienced coffee professional with 8 years in the specialty beverage industry. Skilled in delivering exceptional customer service, maintaining high morale, and thriving in fast-paced, high-pressure environments. Adept at time management, following protocols, and supporting team success with a positive and reliable work ethic.
Overview
27
27
years of professional experience
1997
1997
years of post-secondary education
Work History
Delivery Driver
GoPuff
Burbank
10.2023 - Current
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Received daily delivery instructions and route assignments from dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
Dog Groomer
VCA Hospitals
Glendale
08.1998 - 07.2022
- Performed minor medical procedures such as gland expression and flea treatments.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Kept detailed records of services performed for each animal client.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Delivered excellent service to pet owners to drive repeat business.
- Bathed large number of animals during each shift.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Assistant Manager
STARBUCKS COFFEE COMPANY
Eagle Rock
08.2007 - 02.2009
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
Atwater
04.2006 - 08.2007
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Received payments from customers and returned correct change when necessary.
- Provided support during peak hours by running drinks or helping out on the register.
- Adhered to company policies regarding break times for employees.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Resolved customer complaints in a polite and professional manner.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Scheduled staff shifts according to business needs.
- Inspected coffee brewing equipment to ensure proper functioning.
- Assisted customers in selecting beverages based on their preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Greeted guests with pleasant smile and superior customer service.
Barista Shift Supervisor
Coffee Bean & Tea Leaf
West Hollywood
03.2001 - 10.2003
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Received payments from customers and returned correct change when necessary.
- Provided support during peak hours by running drinks or helping out on the register.
- Adhered to company policies regarding break times for employees.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Resolved customer complaints in a polite and professional manner.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Inspected coffee brewing equipment to ensure proper functioning.
- Assisted customers in selecting beverages based on their preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Monitored equipment maintenance, scheduling repairs and servicing to avoid operational disruptions.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Trained new baristas on coffee preparation techniques and customer service standards.
Education
Office Management - Office Assistant
Glendale Career College
Glendale 08.1997 - 06.1998
Allan F Daily High School
Glendale , CASkills
- Customer Service Excellence
- Coffee & Beverage Preparation
- Cash Handling & POS Operation
- Time Management & Multitasking
- Team Collaboration & Morale Building
- Following Protocols & Quality Standards
- Stress & High-Volume Environment Management
Timeline
Delivery Driver
GoPuff
10.2023 - Current
Assistant Manager
STARBUCKS COFFEE COMPANY
08.2007 - 02.2009
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2006 - 08.2007
Barista Shift Supervisor
Coffee Bean & Tea Leaf
03.2001 - 10.2003
Dog Groomer
VCA Hospitals
08.1998 - 07.2022
Office Management - Office Assistant
Glendale Career College
08.1997 - 06.1998
Allan F Daily High School