Noelle Oakes
Akwesasne,ON
Summary
An experienced dedicated professional seeking a fulfilling and rewarding position, a reliable team member and leader that strives for perfection and creating a positive work environment by diffusing difficult situations. Passionate about making a difference and contributing to society and doing work that makes the world a better place, willing to do the hard work to make a situation better and lead with empathy, respect and kindness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chef
Akwesasne Tri-District Elders
Akwesasne, ON Canada
12.2021 - Current
- Prepare, cook and serve delicious food for up to 50 seniors weekly
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Obtained fresh, local ingredients to lower grocery costs.
- Mentored kitchen staff to prepare each for demanding roles.
- Interacted with guests to obtain feedback on product quality and service levels
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates
Cook -Team Leader
Tsiionkwanonhso:te Adult Care
Akwesasne, ON
04.2019 - 12.2021
- Guide team through meal service for 80 residents
- Follow province food prep guidelines
- Sanitize station & Work as part of team
- Prepare food menu items for each meal including different textures
- Utilize recipes to feed residents and guests
- Comfort and connect with residents
- Keep updated on Seniors daily needs both dietary, emotional and medical
- Track intake of each resident and ensure that residents are balanced in water and food
- Mentored and guided employees to foster proper completion of assigned duties.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cook
Riverdale Terrace Waterfront Retirement Residence
Cornwall, ON
12.2018 - 04.2019
- Throughout shift prepare and serve food for over 100 seniors
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Communicated closely with servers to fully understand special orders for customers
Tour & Travel Intern
Chelsea Hotel
02.2018 - 09.2018
- Research and review 30 -40 documents for contracts
- Report to manager any discrepancies found
- Handling inquiries via Excel monthly
- Assemble contracts for series FIT & "Adhoc"
- Utilize MarketVision, Microsoft outlook
- Assemble daily vouchers for tour groups
- Deposit and present BEO’s for events to various departments on schedule
- Photocopy, scan items as required
- Correct any tour arrival lists add pm #’s
- Support team as required, follow up in emails or communications
Culinary Intern
Park Hyatt, GBC Cafe, Chef's House
Toronto, ON
01.2015 - 01.2016
- Cleaned kitchen counters, refrigerators and freezers.
- Checked expiration dates, rotated food and removed any items that were no longer usable.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Increased customer satisfaction by resolving issues.
Beading Workshop Instructor
Trent University, OPG Pickering
Peterborough
01.2010 - 01.2014
- Show 10-30 students numerous styles of beadwork and manufacturing jewelry
- Lead class in instruction, pay attention to any issues arising with students
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
House Warden
Sadleir House
Peterborough, ON
09.2012 - 05.2013
- Welcome the guests required knowledge of facilities and activities contained within establishment
- Responsible for assistance with the general operations of Sadleir House, and booked rooms
- Aid with general room setup for events, lock-up and unlocking procedures
- Event planning, office management, library operations & website maintenance
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Accounted for building usage and organizational needs when planning maintenance activities.
Teacher's Assistant
Trent University
Peterborough
11.2012 - 05.2013
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Assessed student assignments to check quality and completeness before submission for grading.
Office Assistant
OPG Saunders Dam
Cornwall, ON
01.2011 - 09.2011
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Cook
Fallsview Casino
Niagara Falls, ON
03.2006 - 01.2009
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Transitioned between breakfast and lunch service.
- Met production requirements for banquet and outlet desserts and breakfast pastries.
Education
Hotel Operations Management Diploma - Hospitality And Tourism Management
George Brown College
Toronto, ON06.2019
Culinary Management Integrated Diploma - Hospitality
George Brown College
Toronto, ON01.2017
Skills
- Great writer and verbal communicator
- Over 15 years’ customer service experience
- Incredibly organized, prompt, courteous and efficient in utilizing service recovery tools
- Great team leader; guide and support of team in Back of house and front of house
- Notable Team Member; Natural ability to develop and maintains strong camaraderie with co-workers
- Excellent interpersonal & communication skills, friendly upbeat attitude
- Ability to work & thrive in diverse environments – group work or independent
- Independent, requiring minimal supervision
- Flexible and Adaptable
- Conflict Resolution
- Self-motivated professional
Certification
Certified in First Aid and CPR updated September 2021
Timeline
Chef
Akwesasne Tri-District Elders
12.2021 - Current
Cook -Team Leader
Tsiionkwanonhso:te Adult Care
04.2019 - 12.2021
Cook
Riverdale Terrace Waterfront Retirement Residence
12.2018 - 04.2019
Tour & Travel Intern
Chelsea Hotel
02.2018 - 09.2018
Culinary Intern
Park Hyatt, GBC Cafe, Chef's House
01.2015 - 01.2016
Teacher's Assistant
Trent University
11.2012 - 05.2013
House Warden
Sadleir House
09.2012 - 05.2013
Office Assistant
OPG Saunders Dam
01.2011 - 09.2011
Beading Workshop Instructor
Trent University, OPG Pickering
01.2010 - 01.2014
Cook
Fallsview Casino
03.2006 - 01.2009
Hotel Operations Management Diploma - Hospitality And Tourism Management
George Brown College
Culinary Management Integrated Diploma - Hospitality
George Brown College
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