Noelle Micka

Receive and screen phone calls to make detailed reports on alleged child abuse, neglect, and exploitation.

• Gather critical information when interviewing reporters to obtain detailed information on the immediate safety concerns of children.
• Assess risk and urgency using structured decision-making tools and state/county policies to evaluate if a child is in immediate danger.
• Determine response to decide if the report meets the threshold for investigation or if it should be referred to community services, law enforcement, or another agency.
• Accurately enter reported documentation into the statewide child welfare services/case management system.
• Collaborate and coordinate with law enforcement, schools, medical professionals, and mandated reporters to verify information and support child safety.
• Handle distressed or emotional callers with professionalism, empathy, and communication for effective crisis management.
• Adhere to all federal, state, and county laws and policies for confidentiality and compliance.

Facilitated home sales transactions by managing client relationships and using effective interpersonal communication skills for a real estate agency.

• Developed and executed marketing strategies to attract potential buyers using market data and research for residential properties.
• Negotiated and finalized sales agreements across various property types.
• Conducted and organized property showings, delivering comprehensive information on available listings.
• Prepared legal documents, including purchase agreements and listing contracts, to ensure efficient timelines.
• Utilized social media platforms and online marketing strategies to enhance listings and acquire new clients.
• Collaborated with home inspectors and appraisers to ensure compliance with industry standards.
• Advised clients on market trends and property values by analyzing and evaluating detailed information to provide guidance on making informed decisions.

• Facilitated group therapy sessions addressing mental health concerns for individuals.
• Assessed client strengths and needs to create tailored treatment plans.
• Provided crisis intervention and support to individuals experiencing distress.
• Collaborated with interdisciplinary teams to coordinate comprehensive care services.
• Conducted psychosocial assessments identifying barriers to recovery.
• Implemented behavior modification techniques promoting positive coping strategies.
• Documented client progress and treatment outcomes in electronic health records.
• Facilitated community integration activities enhancing social and life skills.