Noelle Metivier

As an Office Assistant I was required to handle administrative tasks such as managing schedules, answering calls, organizing files, and assisting with office operations.

Key responsibilities include:

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Efficiently handled incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.

As a CSR I was responsible for managing incoming calls for diverse types of businesses, ensuring a professional and efficient communication experience.

Key responsibilities included:

• Answering, screening, and directing calls promptly according to client specifications, including taking messages and providing information as needed.
• Accurately documenting messages and information from callers to relay to the appropriate personnel in a timely manner.
• Delivering high-quality customer service by addressing inquiries, resolving issues, and maintaining a courteous and professional demeanor.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

My roll as an Agent required me to have strong communication skills, a calm demeanor under pressure and the ability to think critically in various situations.

Key responsibilities included:

• Effectively communicating with customers to gather necessary information about the nature of their issue, while providing reassurance and support.
• Maintaining accurate records of all calls, services provided, and customer interactions for quality assurance and reporting purposes.
• Handling high call volumes while maintaining composure under pressure, resulting in satisfied customers and positive feedback.

This role required me to have strong communication skills, a passion for animals, and the ability to work effectively in a team-oriented environment.

Key responsibilities included:

• Organizing racks and shelves to maintain visual appeal, engage customers, and promote specific merchandise.
• Handling cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all transactions.
• Managing returns, exchanges and refunds in accordance with store policy.