Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Noelle Divakou

Ottawa

Summary

I am actively seeking full-time employment within a positive and supportive environment conducive to learning and professional growth. I am eager to collaborate with both peers and management to enhance my skills and contribute effectively to the workplace. As a dedicated Customer Service professional, I bring a solid understanding of service delivery coupled with proven multitasking capabilities. My commitment lies in nurturing professional relationships to foster profitability and achieve business objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Facilities Service Representative

Bank of Canada
  • Coordinate and execute the setup of meeting rooms and event following floor plans
  • Perform data entry of various spreadsheets to generate reports (Microsoft excel, Sharepoint)
  • Conduct various record keeping duties
  • Receive, prepare, ship and deliver bank assets
  • Receive, sort and deliver incoming and outgoing letter mail
  • Provided training to new colleagues
  • Established a workflow for the Facility Services department.

Postal Clerk

Shoppers Drug Mart (Canada Post)
05.2022 - 07.2022
  • Customer Service (Taking orders, payments, customer satisfaction)
  • Receiving and sorting mail items
  • Sell products (Postage stamps, prepaid envelopes, money order/money gram)
  • Key holder: Performs opening and closing responsibilities
  • Maintaining a clean and safe environment
  • Multitasking.

Cashier/Customer service

McDonald's
11.2019 - 04.2022
  • Enhanced my communication skills
  • Team work
  • Preparing orders
  • Customer Service (Taking orders, taking payments, customer satisfaction)
  • Leadership
  • Maintaining a clean environment (lobby, garbages, dishes).

Customer service (Volunteer)

Festival franco-ontarien
01.2017
  • Greeting guests
  • Registering tickets
  • Monitoring the children's area
  • Team work.

Marshall/Team registration (Volunteer)

The tournaments of Kick'n the Capital
01.2016
  • Greeting teams
  • Helped with sorting teams documents
  • Multitasking
  • Helped with the referees
  • Team work.

Education

Développement international et mondialisation- Baccalauréat en sciences sociales en études interdisciplinaires -

University of Ottawa
Ottawa, ON
03.2024

Secondary School Diploma -

Franco-Cité
Ottawa, ON
06.2020

Skills

  • Articulate and well spoken
  • Bilingual
  • Hard working
  • Ability to work well in a team setting and individually
  • Organized and able to accomplish tasks accordingly
  • Receptive to training
  • Computer knowledge: Software: PowerPoint, Microsoft Word, Prezi, Google slides, Google Docs, Google Sheets, Sharepoint
  • Customer Support
  • Customer Relations
  • Database Maintenance
  • Organization
  • Complaint Handling
  • Database Management

Certification

  • Accessibility laws for Ontarian with Disabilities Act,2005 Training AODA 1, AODA 2 et AODA 3, 2019
  • Emergency First Aid with CPR B Lifesaving Society, 2017
  • Certificate of Enrichment Mini-Courses Program ''Drôle de bureaucratie'' University of Ottawa, 2016
  • Babysitting course, 2013
  • Security school brigade merit certificate CAA, 2013

Languages

English
French

References

REFERENCES ON DEMAND

Timeline

Postal Clerk

Shoppers Drug Mart (Canada Post)
05.2022 - 07.2022

Cashier/Customer service

McDonald's
11.2019 - 04.2022

Customer service (Volunteer)

Festival franco-ontarien
01.2017

Marshall/Team registration (Volunteer)

The tournaments of Kick'n the Capital
01.2016

Facilities Service Representative

Bank of Canada

Développement international et mondialisation- Baccalauréat en sciences sociales en études interdisciplinaires -

University of Ottawa

Secondary School Diploma -

Franco-Cité

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Noelle Divakou