Noella Stiles
Moncton,NB
Summary
Customer Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and upselling techniques. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Homecare Worker
Private Residence
Riverview, New Brunswick
06.2018 - 01.2025
- Administered medications per prescribed schedules to ensure compliance and safety.
- Guided clients in daily living activities and personal care tasks to promote independence.
- Coordinated transportation for medical appointments and community outings to enhance accessibility.
- Provided companionship and emotional support to improve overall client well-being.
Customer Service Sales Representative
Labatt's Breweries Ltd
Moncton, New Brunswick
08.2013 - 05.2018
- Answered customer inquiries via phone and email, ensuring prompt resolution.
- Processed customer orders, including order entry and credit card transactions.
- Performed accurate data entry to update customer records.
- Engaged customers in discussions to identify needs and resolve issues efficiently.
Customer Sales and Service Expert
Rogers Communications Inc.
Moncton, New Brunswick
09.2003 - 07.2013
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Identified customer needs promptly to deliver effective solutions.
- Assisted customers with inquiries to improve overall service experience.
- Received recognition from management for delivering exceptional customer support.
- Executed day-to-day tasks with accuracy and efficiency.
Bilingual Customer Service Representative
United Parcel Services
Moncton, New Brunswick
09.2000 - 03.2003
- Resolved customer issues promptly, ensuring high levels of satisfaction.
- Delivered knowledgeable and friendly service, exceeding customer expectations.
- Identified and addressed customer needs to enhance overall experience.
- Assisted customers with inquiries, improving service efficiency.
- Recognized by management for exceptional customer service performance.
Education
High School Diploma -
École Clément-Cormier
Bouctouche, NB06-1985
Some College (No Degree) - Customer Service Skills
NBCC
Moncton, NBSkills
- Medication administration
- Daily living support
- Client transportation coordination
- Companionship and assistance
- Personal care management
- Care plan development
- Customer relationship management
- Conflict resolution
- Time management
- Active listening
- Adaptability to change
- Multitasking
- Account management
Affiliations
- I enjoy learning new things. I am a Moderator on TikTok for Singers. I also love the outdoors, cleaning my home, i love to talk with people on Social media. I also enjoy making video content for TikTok.
Languages
English
Professional
French
Professional
Accomplishments
- I have received numerous compliments from customers very satisfied with my work.
I had won a trip to Punta Cana while working at Rogers Communications as a Retention rep as being in 2nd place in Canada for retaining their cliental.
References
References available upon request.
Timeline
Homecare Worker
Private Residence
06.2018 - 01.2025
Customer Service Sales Representative
Labatt's Breweries Ltd
08.2013 - 05.2018
Customer Sales and Service Expert
Rogers Communications Inc.
09.2003 - 07.2013
Bilingual Customer Service Representative
United Parcel Services
09.2000 - 03.2003
High School Diploma -
École Clément-Cormier
Some College (No Degree) - Customer Service Skills
NBCC