Noella Negal Crasto
Scarborough,ON
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SALES AREA REPRESENTATIVES
Staples
Toronto, CANADA
07.2022 - Current
- Recommended customers on several and different products and services including, Protection Plans, Technical Support Subscription, etc
- Well-versed with POS system operations, AS400 (inventory system), ETS (proprietary customer service software)
- Respond to customer inquiries by phone and in person adhering to the company's standards and directing them to respective departments.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Listened to customer needs to identify and recommend best products and services.
SALES AGENT
ZEDD CUSTOMER SOLUTION
TORONTO, CANADA
04.2023 - 07.2023
- Respond to customer service inquiries promptly and accurately
- Provide precise and relevant information to address inquiries, resolve problems, and settle grievances
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
Global Business Management -
Seneca COLLEGE
04.2023
High School Diploma -
Frankfinn Institute of Air Hostess Training
Mumbai, India 03-2020
Banking and Insurance - Financial Banking
St. Andrews College
Mumbai, India04.2019
HIGHER SECONDARY CERTIFICATE - Commerce
Don Bosco College
Mumbai, India04.2016
Skills
- Delivering Positive Customer Engagement
- Strategic Planning
- Quick Learner
- Merchandising Proficiency
- Complaint Handling
- Customer Service
- Multitasking and Organization
Accomplishments
- Honors in Global Business Management.
- Security Assistance Head of Department for the Inter-college festival MOSAIC
- 1st Place in Relay and Basketball for Annual sports.
Volunteer Experience
Frankfinn
- Volunteered in Election Ontario as an INFORMATION ASSISTANT
- Volunteered in a Social Outreach Program (SOP) called NAVJEET COMMUNITY HEALTH CENTER by setting up step-by-step instructions compiled by the hospital to help students carry out their daily routines.
- Volunteered in Public Relationships (PR) for the Intercollege festival JANKAR.
Affiliations
10/2018 - 04/2019 Mumbai, India
Customer Service, SBI, and ICICI Bank
Achievements/Tasks
· It entailed interacting with Individual account holders and helped me interpret both bank’s customer services.
· Interacted with the employees of these specific banks to identify the services they provide to customers.
Languages
English
Native/ Bilingual
French
Limited
Hindi
Full Professional
Certification
- Certified in Reservations and Ticketing with AMEDEUS.
- Google Digital Garage - The Fundamentals of Digital Marketing.
- Excel and Advance Excel.
Timeline
SALES AGENT
ZEDD CUSTOMER SOLUTION
04.2023 - 07.2023
SALES AREA REPRESENTATIVES
Staples
07.2022 - Current
Global Business Management -
Seneca COLLEGE
High School Diploma -
Frankfinn Institute of Air Hostess Training
Banking and Insurance - Financial Banking
St. Andrews College
HIGHER SECONDARY CERTIFICATE - Commerce
Don Bosco College
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