Noella Joseph
Whitby,ON
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
05.2020 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments, and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges by company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted to 40 pounds at once
Sales Associate
CUTCO
01.2021 - 12.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Set and achieved company-defined sales goals.
- Gained customer trust and confidence with the demonstration of compelling, persuasive, and composed professional demeanor.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Contributed to team objectives in a fast-paced environment.
- Built relationships with customers and the community to promote long-term business growth.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Co-Op Student
4 Cats Art Studio
07.2019 - 08.2019
- Shadowed personnel, to establish knowledge on safe and effective operation of systems.
- Maintained clean work areas, washed supplies, and wiped surfaces thoroughly.
- Assisted in 50% of special projects, working with supervisors on the timely delivery of services.
- Assisted with supervising and teaching different techniques
- Performed in leadership roles to help this operation to run smoothly
Education
HONOURS BACCALAUREATE DEGREE - Interior Design
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.2026
High School Diploma -
Father Leo J. Austin Catholic Secondary School
Whitby, ON06.2021
Skills
- Grocery Standards
- Verbal and Written Communication
- Issue Resolution
- Customer Satisfaction
- Team Contribution
- Work Area Maintenance
- Cash Handling
- Time Management
- Product and Service Sales
- Refunds and Exchanges
- Sales Expertise
- Goals and Performance
- Quality Management
- Cash Register Systems
- Customer Relationships
- Credit and Cash Transactions
- Customer Needs Assessments
- Critical Thinking
- Customer Interaction
- Order Taking
Certification
- CPR Certified 2020
Timeline
Sales Associate
CUTCO
01.2021 - 12.2021
Cashier
Walmart
05.2020 - Current
Co-Op Student
4 Cats Art Studio
07.2019 - 08.2019
HONOURS BACCALAUREATE DEGREE - Interior Design
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Father Leo J. Austin Catholic Secondary School
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