Noella Dotto
Delta,Canada
Summary
Motivated professional with strong organizational skills and a track record of improving customer experiences. Demonstrates effective communication and exceptional interpersonal abilities. Committed to contributing to team success and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Studio Coordinator
Lagree Effect
01.2024 - Current
- Coordinated daily studio operations and schedules for optimal class management.
- Coordinate private sessions and studio events with instructors, front desk staff, clients and local vendors
- Manage customer matters relating to studio policies with professionalism
- Ensure prompt response to studio emails and phone calls for routine scheduling classes, inquiries and membership inquiries
- Managed client registrations and inquiries through effective communication channels.
- Organized studio events and workshops to enhance community engagement.
- Trained new staff on procedures and customer service standards.
- Collaborated with instructors to ensure seamless class transitions and setups..
- Collaborated with other staff members to develop new ideas for improving customer experience.
- Developed and maintained relationships with clients.
British Columbia
Aritzia Distribution Center
Delta, British Columbia
10.2019 - Current
- Accurately receive and process shipments arriving to the Distribution Centre.
- Meet and exceeds productivity by exemplifying a strong KPI averaging in 120%.
- Accurately pick, pack and ship products to our customers.
- Accurately move inventory within the Distribution Centre.
- Temporary assignment in organizing and preparing order documentation.
Employee Experience, Experience Design Co-op Student
WorkSafe BC
09.2023 - 12.2023
- Prepared an external research report which helped assist with the productivity of current projects.
- Responsible for organizing and tracking projects through excel, a shared calendar and an Azure DevOps Kanban board.
- Coordinated focus group sessions by communicating with participants and organizing catering.
Volunteer Backstage Assistant
British Columbia
Surrey, British Columbia
12.2016 - 06.2019
- Provide backstage support to dancers which helped them prepare to go onstage
- Communicate and work with backstage crew members to ensure show runs smoothly.
- Managed backstage organization to ensure smooth transitions during shows.
- Assisted with stage setup for dance performances and rehearsals.
- Coordinated costumes and props for various productions and events.
High School French Tutor
01.2018 - 01.2019
- Provide tutoring and support in grade 9 french studies which helped them achieve their goal grade
- Planned lessons accordingly to students studies to maximize productivity of learning
Education
Associate Certificate - Digital Marketing Foundations
British Columbia Institute of Technology
Burnaby, BC05-2026
Bachelor of Business Administration - Concentration in Marketing
Simon Fraser University, Beedie School of Business
Burnaby, BC12.2024
Bordeaux, France -
KEDGE Business School
Bordeaux, France07.2023
Skills
- Team collaboration and support
- Interpersonal skills
- Adaptability in fast-paced environments
- Active listening and communication
- Organizational skills
- Problem-solving and multitasking
- Project management
Websites
Accomplishments
- St. John Ambulance Babysitting course, 2014
- Intermediate Most Improved Dance Award, 2014-2015
- Honour Roll Award, 2015-2016 and 2017-2018
- Principal's List Award, 2017-2018
- Award of Excellence Dance Award, 2017-2018 and 2018-2019
Hobbies and Interests
- Travelling - Enjoys exploring the world and visiting new countries.
- Hiking - Enjoys taking long hikes with family in the summer.
- Continuing education and learning.
Timeline
Studio Coordinator
Lagree Effect
01.2024 - Current
Employee Experience, Experience Design Co-op Student
WorkSafe BC
09.2023 - 12.2023
British Columbia
Aritzia Distribution Center
10.2019 - Current
High School French Tutor
01.2018 - 01.2019
Volunteer Backstage Assistant
British Columbia
12.2016 - 06.2019
Associate Certificate - Digital Marketing Foundations
British Columbia Institute of Technology
Bachelor of Business Administration - Concentration in Marketing
Simon Fraser University, Beedie School of Business
Bordeaux, France -
KEDGE Business School