Noeline Nakitende Ssempiira
Toronto,ON
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks given to me. Motivated to learn, and build others and team builder.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Caseworker
Forsakringskassan
Motala, Ostergotland
01.2018 - 03.2021
- Assessed needs of each client and recommended appropriate services and resources.
- Determine the eligibility of those seeking social assistance and make decisions basing on doctor's reports.
- Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Performed discharge planning, placement monitoring and crisis intervention.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Had meetings with clients and evaluated their situations in order to see a way forward and get them back into the job market.
Administrative Assistant
Forsakringskassan
Motala, Ostergotland
02.2018 - 12.2018
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Identified communication channels to set roadmap to distribute information.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Set up conference rooms, technology and materials to facilitate meetings.
- Provided clerical support to company employees by copying, faxing and filing documents.
Liason Assistant Officer (Intern)
Arbetsformedlingen
Motala, Sweden
04.2017 - 01.2018
- Used Microsoft Word and other software tools to create documents and other communications
- Matched and connected clients to possible employers through internship programs.
- Made and drew up contracts for clients
- Made phone call appointments with employers and held meetings to best match people for the job market.
- Made follow-ups for clients who are already in the field to see if there are employment possibilities for placements with the matched employers.
- Review job applications and employment orders
Research Assistant
Health and Development Foundation
Mpigi
06.2009 - 09.2011
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Prepared materials for submission to agencies and foundations to fund research.
- Assessed data using scientific methods while following important specifications.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Researched various subjects that were related to project and presented information to appropriate stakeholders.
Teacher
Mak College School
Luwero
01.2005 - 10.2008
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supervised learning groups of students in classroom stations.
- Taught students and implemented lesson plans
Education
Diploma Education, Secondary
Kyambogo University
KampalaHigh School Diploma -
St. Lawrence Citizens School
KampalaBachelor of Arts - Bachelors Degree of Arts in Social Development
Makerere University
Kampala, Uganda2011
Skills
- Records Management
- Scheduling
- Case Management
- Client Needs Assessment
- Social Services
- Educational Programs
- Insurance Knowledge
- Regulations and Policies
- Case Information Confidentiality
- Service Referrals
- Issue identification and resolution
- Client interaction
- Interpersonal and written communication
Timeline
Administrative Assistant
Forsakringskassan
02.2018 - 12.2018
Caseworker
Forsakringskassan
01.2018 - 03.2021
Liason Assistant Officer (Intern)
Arbetsformedlingen
04.2017 - 01.2018
Research Assistant
Health and Development Foundation
06.2009 - 09.2011
Teacher
Mak College School
01.2005 - 10.2008
Diploma Education, Secondary
Kyambogo University
High School Diploma -
St. Lawrence Citizens School
Bachelor of Arts - Bachelors Degree of Arts in Social Development
Makerere University
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