Noelia Zepeda
Los Angeles
Summary
Dynamic and detail-oriented professional with experience at UCLA School of Dentistry, excelling in customer service and problem-solving. Proven ability to streamline office processes and maintain confidentiality while managing front desk operations. Bilingual in Spanish, adept at fostering positive relationships and ensuring accurate record-keeping in a fast-paced environment.
Friendly and reliable individual with positive attitude and strong organizational skills. Well-versed in basic administrative tasks and computer applications, including Microsoft Office and data entry. Committed to contributing to productive work environment and achieving team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
UCLA OS Student Worker
UCLA School of Dentistry
11.2022 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- I verified the patient's dental insurance eligibility and benefits.
- I am proficient in utilizing email for professional communication with patients.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA06-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Friendly and professional
- Flexible schedule
- Computer skills
- Customer service
- FLUENT IN SPANISH
- Recordkeeping and confidentiality
- Telephone system operation
- Scheduling
- Information verification
- Mail handling
- Front office support
Certification
- Certified Student Worker under UCLA OS Administrative Assistants since 2022
Languages
Spanish
Native or Bilingual
Timeline
UCLA OS Student Worker
UCLA School of Dentistry
11.2022 - Current
Bachelor of Arts - Sociology
University of California, Los Angeles
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