Noel Deanne Neufeld

Making a positive first impression on the phone or welcoming patients and their families into the clinic

Answering phones, making appointments, rescheduling appointments.

Communicating with clinic staff and connecting with other dental offices that refer to our clinic for the xrays and information needed.

Greeting with warmth and professionalism whether on the phone or in person for a positive first impression.

Scheduling appointments and making sure the schedule is full and that patients are seen in a timely fashion in a very busy offic.

Priority in building a positive relationship between the patients and the clinic and making sure that they are feeling heard and valued.

Managing patient check in and check out process.

Maintaining patient records.

Supporting the dental team.

Generated 75 plus monthly personal welcome cold call visits connecting people new in the community to their local businesses.

Negotiated and acquired marketing contracts with local businesses and networked with multiple Chamber of Commerce throughout Metro Vancouver and the Fraser Valley.

Trained new team members alongside our Regional Manager in the Vancouver area, as well as on Vancouver Island.

Coordinating food service between the Chef and the Event Coordinator to streamline smooth service throughout the event.

Ensured quality of service and food. Leading service Teams of more than 20 staff. Events ranged from 50-600 people.

Worked in a group home teaching life skills to adults with developmental and physical challenges for seven years.

Worked one on one with a teenager with developmental and social challenges for two years.

Worked one on one with a six year old boy with autism for a year.

Worked one on one as a community support worker to an adult with development challenges who was living independently in the community teaching life skills.