Noelanda Sims

• Prepared detailed reports on findings and recommended preventive measures to minimize future fraud occurrences
• Engaged with customers to resolve disputes and provide timely updates on investigation progress
• Conducted regular reviews of accounts and transactions to proactively identify and mitigate potential fraudulent activities
• Investigated and resolved fraudulent activity by analyzing transactional data and documentation to identify potential risks
• Collaborated with cross-functional teams to implement fraud detection tools and improve fraud prevention strategies.

• Established positive relationships with customers by providing friendly and efficient service
• Resolved customer inquiries and complaints promptly and professionally
• Maintained detailed records of customer interactions and transactions for future reference
• Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
• Maintained strong relationships with customers, leading to increased repeat business.
• Developed and executed successful sales strategies for consistently surpassing annual sales targets.
• Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
• Boosted sales performance by training and mentoring team members on effective sales techniques.
• Improved overall sales performance by developing targeted sales training programs for staff members.

References Available Upon Request