Noel Tapp

-Took this position in November as a promotion

-Conducted store opens and closes

-Cashed out tills at the day end, as well as filed month end sale reports

-Controlled an online service booking system to maximise service shop productivity, including assigning work orders to certain mechanics

-Led build nights, assembling new bikes needed based on stock demands

-Conducted an inventory count of over 20000 different products to ensure system accuracy as well as integrate to online store

-Implemented an excel systems to track ordering and sales across certain categories and brands

-Took the lead to de-escalate conflicts or issues arisen with customers

-Ensured floor staff were trained and knowledge to have success

-Advised customers on many cycling products in a
passionate and friendly way, with the goal of getting them on the correct products to meet needs, and provide the knowledge and confidence for the customer to use and enjoy them

-Handled cash and operated the computer point of sale system in a very fast and efficient manner

-Ensured I had extensive knowledge in all aspects of bike products, including e-bikes

-Responsible for all new product receiving and data entry at my location

-Completed further training with many cycling brands, such as FOX, Shimano, Bosch, as well as many others

-On the service side, I checked in bikes for service and recommended a maintenance package based on condition, as well as sourced all parts needed before recording all information into a detailed work order

-Completed basic bike maintenance, such as new bike inspections, accessory installs, and on the spot repairs

-Answered phone and online inquiries

-If we did not have a specific product on hand, source it through a vendor and enter into POS system as a special order

-Fulfilled and shipped online orders

-On the sales side, achieved individual sales of over $600 000 with a profit margin of over 35% across 2023

-Started by merchandising store up from scratch for a grand opening
-Received strong training from the company as well as carried brands
-Greeted and interacted with all customers
-Advised and built relationships with customers purchasing bike, ski,
and snowboard products
-Carried out e-commerce tasks
-Met personal daily sales goals given by senior management