NOE PEREZ-RAMIREZ
Los Angeles
Summary
Motivated and dependable team leader with 4+ years of experience in the cannabis retail industry. Proven track record in customer service, team supervision, inventory procedures, and training. Recognized for developing operational procedures, delivering high-impact trainings, and driving team performance. Fully available and committed to leadership excellence in a dynamic, fast-paced environment.
Overview
5
5
years of professional experience
Work History
Dispensary Sales Associate
STIIIZY
05.2020 - Current
- Delivered outstanding customer service, driving satisfaction and retention
- Identified and responded to customer needs with product expertise and attention to compliance
- Supported team operations and collaborated across departments to meet daily goals
- Maintained extensive knowledge of product line and industry best practices
- Recognized by leadership for consistent excellence in customer engagement
Support Manager
STIIIZY
04.2022 - 10.2022
- Developed and implemented operational procedures including 5-step guest interaction and online order pick-up process
- Led training initiatives for customer service, compliance, and product knowledge
- Presented training content to large staff groups using various platforms and resources
- Monitored team performance and provided coaching for continuous improvement
- Collaborated with leadership to revise and update training materials and internal processes
Education
Bachelor of Arts - Graphic Design
Cal Poly Pomona
Pomona, CAGED -
LATTC
Los Angeles, CASkills
- Leadership & Team Supervision
- Customer Experience Optimization
- Cannabis Retail Compliance
- Inventory Management
- Employee Training & Development
- Conflict Resolution
- Communication & Accountability
- Adaptability & Quick Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Support Manager
STIIIZY
04.2022 - 10.2022
Dispensary Sales Associate
STIIIZY
05.2020 - Current
Bachelor of Arts - Graphic Design
Cal Poly Pomona
GED -
LATTC
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