Jenivan Eswaran
Markham,ON
Summary
Experienced customer service professional with a strong ability to build rapport with customers and resolve issues efficiently. Proven track record of providing exceptional service, handling inquiries, and delivering tailored solutions in a fast-paced environment. Skilled in communication, problem-solving, and conflict resolution, with a focus on enhancing customer satisfaction and loyalty. Adept at managing multiple tasks simultaneously while maintaining a positive and professional demeanor. Driven to exceed expectations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Shipping and Receiving Associate
Leon's Furniture
01.2022 - Current
- Assisted customers with merchandise pickup, handling paperwork and verifying orders.
- Coordinated furniture loading into vehicles, ensuring safe handling.
- Operated equipment such as forklifts to move merchandise around the warehouse
- Provided accurate information about products and services.
- Provided customers with product information and resolved their issues in a timely manner.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Organized warehouse space for efficient storage of goods.
Education
Diploma - Computer Programming (CPP)
Seneca College of Applied Arts And Technology
North York, ON12.2025
High School Diploma -
Middlefield Collegiate Institute
Markham, Canada06.2021
Skills
- Effective Communication
- Active Listening
- Problem-Solving
- Conflict Resolution
- Empathy
- Product Knowledge
- Multitasking
- Time Management
- Adaptability
- Positive Attitude
- Team Collaboration
- Customer Retention
Languages
English
Native or Bilingual
Tamil
Full Professional
Timeline
Shipping and Receiving Associate
Leon's Furniture
01.2022 - Current
Diploma - Computer Programming (CPP)
Seneca College of Applied Arts And Technology
High School Diploma -
Middlefield Collegiate Institute
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