- Gym Workouts
- Team Sports
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Playing Sports
- Coaching Volleyball
- Personal Development and Self-Improvement
Noah Lourenco
Artesia
Summary
Dynamic Assistant General Manager with expertise in staff management, inventory control, and operational excellence. Proven track record of enhancing team efficiency and service quality through effective training and scheduling.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Tower 12 - Baja Sharkeez Restaurant Group
Hermosa Beach, CA
09.2024 - Current
- Assisted in daily operations to enhance team efficiency and service quality.
- Executed staff training programs to improve customer service standards and operational procedures.
- Monitored inventory levels, ensuring timely replenishment of stock to meet demand.
- Implemented scheduling strategies to optimize labor costs while maintaining service excellence.
- Collaborated with team members to maintain high standards of cleanliness and safety compliance.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Restaurant Bar Manager
Hideaway - Baja Sharkeez Restaurant Group
San Diego, CA
01.2024 - 09.2024
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained staff on cocktail preparation, enhancing service quality and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed seasonal drink menus, incorporating customer feedback to drive sales growth.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Led team meetings to foster communication, align goals, and enhance team performance.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
Assistant Bar Manager
Sandbar - Baja Sharkeez Restaurant Group
Huntington Beach, CA
02.2022 - 01.2024
- Supervised bar staff to ensure adherence to service standards and operational procedures.
- Developed cocktail menu, incorporating seasonal ingredients and customer preferences.
- Trained new bartenders in drink preparation techniques and customer service excellence.
- Monitored inventory levels and placed orders to maintain optimal stock for operations.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty through effective communication.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Implemented safety protocols for staff, minimizing workplace injuries and maintaining compliance with regulations.
- Maintained smooth communication between bar staff and management, ensuring timely resolution of issues as they arose.
- Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.
- Oversaw daily operations, ensuring optimal service quality and customer satisfaction.
- Trained and mentored junior staff on best practices in bar management.
Marketing Analyst - Summer Internship
Borba Investment Realty
Artesia, CA
05.2021 - 08.2021
- Analyzed market trends to optimize investment strategies and enhance property value assessments.
- Developed comprehensive reports on competitive landscapes, informing strategic decision-making processes.
- Collaborated with cross-functional teams to implement digital marketing campaigns, increasing brand visibility.
- Utilized data analytics tools to track campaign performance and identify areas for improvement.
- Streamlined reporting processes, improving accuracy and efficiency in data presentation for management reviews.
- Executed plans and initiatives to increase efficiency.
Quality Control Manager
BJ's Restaurant & Brewhouse
Cerritos, CA
08.2017 - 03.2020
- Developed and implemented quality control procedures to ensure compliance with safety and health standards.
- Conducted regular inspections of food preparation processes to maintain high-quality product standards.
- Trained staff on quality assurance protocols, enhancing team knowledge and adherence to best practices.
- Collaborated with kitchen management to identify areas for process improvement and efficiency gains.
- Led cross-functional teams in root cause analysis for non-conformance issues, facilitating timely resolutions.
- Established corrective action plans based on inspection outcomes, ensuring consistent product quality across locations.
- Mentored junior staff in quality control techniques, fostering a culture of excellence within the team.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
Administrative Assistant
Murphy, Murphy, & Murphy CPAs
Cypress, CA
01.2016 - 08.2017
- Managed scheduling and calendar coordination for multiple partners, optimizing time management.
- Streamlined communication between clients and staff, enhancing responsiveness and service quality.
- Developed filing systems and maintained accurate records, improving information retrieval efficiency.
- Assisted in preparation of financial documents and reports, ensuring compliance with regulatory standards.
- Coordinated office supplies procurement, maintaining inventory levels to support operational continuity.
- Trained new administrative staff on procedures and office protocols, fostering a collaborative environment.
- Implemented process improvements that reduced administrative errors, increasing overall workflow efficiency.
Shift Leader
Jamba Juice
Cerritos, CA
05.2012 - 12.2015
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on product preparation and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented efficiency improvements in smoothie production processes, enhancing throughput.
- Coordinated shift schedules, optimizing labor resources to meet peak business demands.
- Conducted regular training sessions on health and safety protocols for staff compliance.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Business Administration
Aquinas College
Grand Rapids, MI08-2022
Skills
- Staff management
- Inventory control
- Operations oversight
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Employee scheduling
Interests
Timeline
Assistant General Manager
Tower 12 - Baja Sharkeez Restaurant Group
09.2024 - Current
Restaurant Bar Manager
Hideaway - Baja Sharkeez Restaurant Group
01.2024 - 09.2024
Assistant Bar Manager
Sandbar - Baja Sharkeez Restaurant Group
02.2022 - 01.2024
Marketing Analyst - Summer Internship
Borba Investment Realty
05.2021 - 08.2021
Quality Control Manager
BJ's Restaurant & Brewhouse
08.2017 - 03.2020
Administrative Assistant
Murphy, Murphy, & Murphy CPAs
01.2016 - 08.2017
Shift Leader
Jamba Juice
05.2012 - 12.2015
Bachelor of Science - Business Administration
Aquinas College