Noah Tenenbaum
Vaughan,ON
Summary
Skilled in Property Management offering more than 10 years of progressive experience. Resourceful manager and team leader with detail-oriented and proactive nature. SAP, Yardi, Microsoft Office proficient. Team leadership, strategic planning, decision-making strength. Recruitment and training, multi-family property management, sales and marketing, skilled multi-tasker. Team player, knowledge of leasing and market conditions, unsurpassed work ethic, decisive, personable and fast learner. Budgeting and forecasting, customer relations specialist, multi-unit operations management, risk management. Vendor sourcing, quality assurance and control, purchasing and procurement, and well organized.
Trustworthy and committed to increasing occupancy and consistently reaching collection goals. Experience overseeing all aspects of property management for multiple buildings, including training and maintenance.
Overview
21
21
years of professional experience
Work History
Vice President of Operations
Hersz Capital
01.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Established performance goals for department and outlined processes for achievement.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Prepared annual budgets with controls to prevent overages.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Supported project management team for optimal performance.
- Drove short-term and advanced promotional initiatives and planning processes.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Senior Property Manager
Morguard Corp.
02.2020 - Current
- Manage operations and leasing of upscale community of nearly 750 luxury executive apartments.
- Investigate and resolve any tenant complaints.
- Maintain building systems by working with maintenance services and supervise repairs.
- Direct property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Prepare specifications, solicit bids and approve subcontracts for building services.
- Maximize rental income while minimizing expenses through effective planning and control.
- Keep records accurate, detailed and fully compliant with reporting requirements to meet all City and Provincial requirements.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduce and monitor effective lease renewal programs to maintain high occupancy rates.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Handle disciplinary actions, performance appraisals and terminations of company staff.
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Evaluate and recommend changes in rental pricing strategies to remain competitive in market.
- Develop, review and submit property operating and capital budgets.
Property Manager
Morguard Corp.
07.2017 - 02.2020
- Managed operations and leasing of upscale community of nearly 600 executive apartments.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents and on-site associates.
- Established strong, professional relationships with the staff and residents by promoting team collaboration and delivering exemplary service.
- Maintained sufficient number of units market-ready at all times.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Developed, reviewed and submitted property operating and capital budgets.
- Managed projects and events for resident functions.
- Analyzed and evaluated monthly and quarterly financial statements.
Property Manager/Regional Property Manager
METCAP LIVING MANAGEMENT INC/NORTHVIEW APARTMENT REIT
12.2014 - 02.2017
- Manage residential buildings of nearly 2000 units located across the GTA, Eastern Ontario, and Southwest Ontario.
- Review and approve new applications and leases.
- Ensure work orders are completed in a timely manner.
- Identify, report, and take action on potential liabilities.
- Regularly complete site visits and check for deficiencies.
- Schedule and attend meetings with tenants when needed.
- Take action on vacant units.
- Follow up with rent collection and ensure Resident Managers are doing their door-knocking reports.
- Inspect turnover units and made sure it was rent ready in a timely manner.
- Develop and implement ideas and plans to increase the value of the buildings (aesthetics, logistics, etc.) Liaison to Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire Department, Public Health Department, City Councillors, MPP, Ministry of Housing, Social Housing, Police Inspections (assisting with investigations).
- Submit proposals for projects to be included in capital budgets for the following year.
- Inspect, review and improve the scope of work on all units to control financial parameters.
- Review and ensure that all contracts were implemented correctly.
- Work within the budget for the current year in all categories.
- Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
- Reviewed and took action to correct discrepancies in all monthly financial reports.
- Reviewed the physical asset reports and implemented a plan of action to correct the deficiencies based on priority level.
- Reviewed accuracy of and took action on all operations reports (AR, Vacancy, missing Documents, Move-in move-out, etc.) Legal Responsible to ensure correct documentation, prepare documents and attend hearings for the SUMMARY, following: Landlord tenant boards: tenant applications and landlord applications Human rights applications, attend human rights tribunal meetings Discovery and Recovery hearings (insurance) Draft documentation for: amending agreements, settlements, etc.
- Attend above guideline increase hearings.
- Ensure high level of resident satisfaction and resolved issues.
- Hold special events for residents (BBQ's, Coffee Mornings, Tenant appreciation, etc.) Hold one-on-one meetings with the tenants in efforts to develop strategies to mitigate damages and maintain a positive public image.
- Direction and Approval Discipline - Terminations Performance Reviews Monitor and Manage vacation entitlement Interviewing and Hiring; Ensuring staff got the proper training Coordinate coverage of staff for WSIB, etc.
- Management: Ongoing Training Designed and implemented a development plan for each employee Coached/Mentored/Motivated/Rewarded employees Resolved employee conflicts Special Projects/Project Management and Coordination Structural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement, creating new units within in vacant space) Elevator Modernization (alternative solutions for limited mobility residents, ongoing tenet meetings, etc.) Common Area upgrades, corridor painting, carpet replacement, stairwell painting, light upgrades, etc.) Lobby/Office construction of new, and redesign of existing outdated spaces).
Operations Manager
CAPREIT
01.2014 - 12.2014
- Managed 9 residential towers of over 1,000 units in the aggregate located in Pickering and Whitby.
- Staffing of appropriate office hours.
- Followed up with and assisted the revenue specialist on rent collection.
- Managed the renewal process.
- Explored ancillary revenue opportunities.
- Took action on vacancies.
- Ensured tenant files were in compliance with: Leases Letter of Acknowledgements Applications, etc.
- Ensured that work orders are completed in a timely manner.
- Identified, reported and took action on potential liabilities.
- Approved requisitions and ensured the purchase policies were being followed.
- Regularly completed site visit checklists for deficiencies.
- Scheduled and attended meetings with tenants when needed.
- Inspected turnover units and made sure they were rent ready.
- Developed and implemented ideas and plans to increase the value of the buildings (aesthetics, logistics, etc.) Liaison to Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire Department, Public Health Department, City Councillors, MPP, Ministry of Housing, Social Housing, Police Inspections (assisting with investigations) Budgeting Submitted proposals for projects to be included in capital budgets for the following year.
- Inspected, reviewed and improved the scope of work on all units to control financial parameters.
- Reviewed and ensured that all contracts were implemented correctly.
- Reviewed and took action to correct discrepancies in all monthly financial reports.
- Reviewed the physical asset reports and implemented a plan of action to correct the deficiencies based on priority level.
- Reviewed accuracy of and took action on all operations reports (AR, Vacancy, missing Documents, Move-in move-out, etc.) Legal Responsible to ensure correct documentation, prepare documents and attend hearings for the following: Landlord tenant boards: tenant applications and landlord applications Human rights applications, attend human rights tribunal meetings Discovery and Recovery hearings (insurance) Draft documentation for: amending agreements, settlements, etc.
- Attend above guideline increase hearings.
- Ensured high level of resident satisfaction and resolved issues.
- Held special events for residents (BBQ's, Coffee Mornings, Tenant appreciation, etc.) Held one-on-one meetings with the tenants in efforts to develop strategies to mitigate damages and maintain a positive public image.
- Direction and Approval Discipline - Terminations Performance Reviews Monitor and Manage vacation entitlement Interviewing and Hiring; Ensuring they got the proper training Coordinate coverage of staff for WSIB, etc.
- Management: Ongoing Training Designed and implemented a development plan for each employee Coached/Mentored/Motivated/Rewarded employees Resolved employee conflicts Marketing Coordinated with the marketing department in advertising, incentives, market surveys, mystery shops Assessed and made recommendations to maximize rent table potential.
- Developed and implemented strategies to rent less marketable units Special Projects/Project Management and Coordination Structural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement, creating new units within in vacant space) Elevator Modernization (alternative solutions for limited mobility residents, ongoing tenet meetings, etc.) Common Area upgrades 9 corridor painting, carpet replacement, stairwell painting, light upgrades, etc.) Lobby/Office construction of new, and redesign of existing outdated spaces).
Operations Manager/Property Manager/Site Supervisor
THE PRESTON GROUP
07.2012 - 12.2014
- Managed and maintained Multi-Family Residential/Retail buildings of over 250 units.
- Supervised the superintendents of the buildings.
- Supervised and maintained the cleanliness and up keep of the buildings.
- Supervised and maintained the every day maintenance and repairs of the buildings.
- Supervised and negotiated with trades and contractors.
- Collected rent and dealt with the tenants on a daily basis.
- Distributed notices and court orders to tenants.
- Dealt with maintenance emergencies.
- Supervised several projects on a Heritage Construction Site Supervised 3-4 labours Supervised 1 machine operator.
Restoration Technician
Restoration
11.2011 - 06.2012
- Built and dismantled swing stage.
- Cut out and replaced brick of apartment buildings Tuck pointed areas of need of apartment buildings.
- Applied caulking in areas of need.
- Overhead chipped out patches of concrete in an underground garage.
- Cleaned up the rebar and filled with Sika or Cement.
- Exposed and water-proofed the top of the underground garage.
Internet Installer
IKONA INTERNET SERVICES
01.2010 - 10.2011
- Scheduled appointments and installed CAT 5 cables from main switch to router or computer in people apartments.
- Dealt with customer service in case there was need of troubleshooting.
- Superchem Salesman Sold cleaning/building supplies to apartment buildings.
- Delivered cleaning/building supplies to apartment buildings.
Journeyman
BROOK RESTORATION LTD
01.2004 - 01.2010
- Cut, chipped, and patched cracks in sheer walls Marked out large and small areas to be chipped through concrete slab of underground garage Chipped out brick, tuck pointed exposed joints, applied air-block, applied blueskin, applied termination bar, and replaced the brick for through wall flashing of many apartments Applied caulking compounds by hand or with caulking gun to seal crevices Built and positioned forms for pouring concrete and dismantles forms after use, using saws, hammers, nails, and/or bolts Applied rebar to areas of need Ground and cleaned old rebar from rust Painted epoxy on rebar Cut, chipped and applied Sika to area of cracked and broken concrete upon the sheer walls Smoothed and finished freshly poured cement and concrete, using float, trowel, screed, or powered cement finishing tools Painted balconies Applied membrane to the balcony floors Brick replacement and tuck pointing Set up and dismantle swing stages.
Journeyman
BROOK RESTORATION LTD
07.2002 - 01.2003
- Worked on a large crew crushing, cutting, chipping and restoring balconies for 2 buildings each 28 stories.
- Build and position forms for pouring concrete and dismantles forms after use, using saws, hammers, nails, or bolts.
- Applied rebar to areas of need.
- Grinded and cleaned old rebar from rust.
- Painted special adhesive on rebar.
- Cut, chipped and applied Sika to area of cracked and broken concrete upon the sheer walls.
- Smoothed and finished freshly poured cement or concrete, using float, trowel, screed, or powered cement finishing tool.
- Painted balconies Applied membrane to the balcony floors Loaded and unloaded trucks and hauls and hoists materials., Journeyman Repaired several large areas of brick on a historic building over 80 years old Painted balconies on a 26 story building using a swing stage.
- Repaired old stone on the face of a building 4 stories high using trap door scaffold.
- Erected and disassembled swing stages, scaffolding, shoring, braces, and other temporary structures.
- Performed physical labour for masonry projects including: mixing mortars and cements, operating a jackhammer and grinder, lifting and moving materials to and from various job sites.
Education
HIGH SCHOOL DIPLOMA -
Community Hebrew Academy of Toronto
Toronto, ON06.2000
Winter 2004BUILDING RESTORATION TECHNICIAN PROGRAM -
George Brown College
Toronto, Ontario07-2000
Skills
- Performance Reviews
- Project Management
- Residential construction
- Effective communication
- Contract Management
- Safety policies and procedures
- Safety and compliance
- First Aid/CPR
- Problem resolution
- Team management
- Financial budgeting and reporting
- Maintenance knowledge
- Property management
- RTA Knowledge
- Yardi 7 Proficient
- Cost Analysis and Savings
- Operational Efficiency
- Strategic Vision
- Strategic Planning
- Operational Leadership
- Process and Procedure Refinement
- Labor Relations
- Supplier Monitoring
- Budget Controls
Languages
English
Full Professional
Timeline
Vice President of Operations
Hersz Capital
01.2023 - Current
Senior Property Manager
Morguard Corp.
02.2020 - Current
Property Manager
Morguard Corp.
07.2017 - 02.2020
Property Manager/Regional Property Manager
METCAP LIVING MANAGEMENT INC/NORTHVIEW APARTMENT REIT
12.2014 - 02.2017
Operations Manager
CAPREIT
01.2014 - 12.2014
Operations Manager/Property Manager/Site Supervisor
THE PRESTON GROUP
07.2012 - 12.2014
Restoration Technician
Restoration
11.2011 - 06.2012
Internet Installer
IKONA INTERNET SERVICES
01.2010 - 10.2011
Journeyman
BROOK RESTORATION LTD
01.2004 - 01.2010
Journeyman
BROOK RESTORATION LTD
07.2002 - 01.2003
HIGH SCHOOL DIPLOMA -
Community Hebrew Academy of Toronto
Winter 2004BUILDING RESTORATION TECHNICIAN PROGRAM -
George Brown College
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