Noah Singh
Summary
Detail-oriented team player seeking a full-time position to demonstrate outstanding communication and problem resolution skills. As well as using extensive experience for helping others. A keen, dedicated, and energetic individual who can work in a fast-paced environment, while maintaining composure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Rogers Communication
01.2021 - Current
- Connecting with a variety of customers by actively listening, asking the right questions, and offering solutions (products and services) which cater to their needs
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved while building rapport
- Delivering reliable solutions to the customers with a sense of urgency and sound judgment and drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Embracing fast-paced performance-driven team environment
- Promoted available products and services to customers during service, account management, and order calls
Manager
Island Escape Restaurant and Bar
03.2019 - 01.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed opening and closing duties when required including but not limited to: restocking items, reconciliation of cash drawer and knowledge of POS system
- Maintained clean and safe workplace while providing quality service
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Advertised in store and online to promote business and drive restaurant sales.
Connected Solutions Specialist
Best Buy Canada
08.2018 - 03.2019
- Actively listened and adapted approaches to tailor to the customers’ needs while building a rapport and maintained current knowledge of the latest technology products and industry trends
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
- Completed timely and appropriate down-stalking and price audit of products
- Cashing customers out using POS system, while being attentive to other employees needs as well as completed standard returns and exchanges
- Set up and maintained laptop, PC and product demos
Business Owner and Manager
M&F Caribbean Foods Inc
07.2012 - 06.2018
- Employed and managed staff with various skill sets and work experiences
- Set and maintained budgets through analyzation of restaurant expenses
- Responsible for monitoring inventory and ordering inventory supplies including produce, alcohol, utensils, products etc
- Created employee work schedule for staff, while being flexible when necessary
- Maintained a high standard of quality control, cleanliness, and safety in the workplace
- Completed orders via cash, debit, and credit card transactions
- Developed a relationship with the public by providing exceptional customer service and high-quality food
- Distributed food and drinks to customers in a fast-paced environment while following all food and safety, sanitation and hygiene requirements and practices.
Education
Diploma - Social Service Worker
Centennial College
Ontario04.2011
Skills
- Accountability and professionalism in performing all duties
- Able to work independently, while also being creative and resourceful
- Proficient experience using Microsoft Office Suite- PC, Mac literate- and social media savvy
- Demonstrates multi-tasking aptitude and ability to listen and pay attention to details and give appropriate responses
- Builds productive rapport with team members of all levels
- Customer Retention
- Time Management
Certification
Food Handler Training | Certification September 2011- Present
Certification Received
Smart Serve | License March 2016-Present
License Received
Timeline
Customer Service Consultant
Rogers Communication
01.2021 - Current
Manager
Island Escape Restaurant and Bar
03.2019 - 01.2024
Connected Solutions Specialist
Best Buy Canada
08.2018 - 03.2019
Business Owner and Manager
M&F Caribbean Foods Inc
07.2012 - 06.2018
Diploma - Social Service Worker
Centennial College
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