Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing
Summary
Knowledgeable barista and manager with over 15 years cafe experience and a passion for coffee, creativity, and building customer connections. Skilled trainer and team leader, confident with money handling, inventory, scheduling, and ordering.
17
Years of experience
Work History
Assistant Store Manager
4 Months
Starbucks | Birmingham, AL | 06.2026 - Current
Led store operations during evening shifts, ensuring compliance with Starbucks standards for service, safety, and product quality.
Coached partners on cleanliness standards, beverage execution, and maintaining a high standard of customer service.
Helped to manage schedules, labor coverage, and daily deployment to support store performance.
Monitored inventory, ordering, and receiving to maintain product availability and reduce waste, resulting in higher accuracy in regards to ordering and inventory.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Team Lead
4 Years 4 Months
Philz Coffee | Evanston, IL | 12.2021 - 04.2026
Supervised daily operations and managed staff, delegating tasks and overseeing customer relations and opening/closing procedures to ensure smooth workflow.
Trained and mentored new team members, encouraging growth and high standards.
Developed leadership skills while balancing customer service, inventory, and team management.
Developed strong relationships with customers, and encouraged other team members to do the same.
Fostered strong relationships with customers and motivated team members to do the same, enhancing overall customer satisfaction.
Barista Trainer
3 Years 4 Months
Starbucks | Skokie, IL | 03.2018 - 07.2021
Trained new staff in barista techniques and company standards, fostering a collaborative and efficient team environment.
Served as trusted resource for team, sharing in-depth knowledge of standards, company history, and coffee expertise.
Provided exceptional customer service while mastering coffee preparation and store operations.
Barista, Cashier & Bakery Clerk
7 Years 7 Months
Safeway | Yakima, WA | 05.2009 - 12.2016
Led daily operations in the Starbucks department, preparing high-quality beverages following standardized recipes.
Focused on building customer relationships to improve overall satisfaction.
Developed a strong work ethic and multitasking abilities by maintaining diverse roles, including cashier and bakery clerk.
Assumed responsibilities as acting assistant manager, fostering team development and enhancing operational effectiveness.
Oversaw ordering, inventory, scheduling, and employee training in this role.
Education
- Illustration
Rocky Mountain College of Art And Design | Denver, Colorado | 08-2023
3.9 GPA
High School Diploma
West Valley High School | Yakima, Washington | 06-2008
Skills
Customer Service and Connection
Cash Handling
Coaching and mentoring
Team supervision
Barista Training
Coffee Tasting
Inventory Management
Scheduling and Ordering
Cleanliness and tidiness
Creativity and Eye for Design
Timeline
Assistant Store Manager
Starbucks
06.2026 - Current
Team Lead
Philz Coffee
12.2021 - 04.2026
Barista Trainer
Starbucks
03.2018 - 07.2021
Barista, Cashier & Bakery Clerk
Safeway
05.2009 - 12.2016
Rocky Mountain College of Art And Design
from Illustration
West Valley High School
High School Diploma
Accomplishments
Trained over 10 new baristas for Starbucks and Philz.
Created training materials and aids for baristas to maintain high quality cleanliness by standardizing workflows.
Took part in the Coffee Master program at Starbucks and the Badge program at Philz.