NOAH ODESANYA
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly skilled in UX research, customer advocacy, data analysis, and a proven track record of driving revenue growth, enhancing user experiences, and improving product efficiency.
Overview
3
3
years of professional experience
Work History
Customer Success Specialist
TERAWORK
01.2022 - Current
- Enhanced the overall customer experience at TERAWORK, fostering lasting relationships and reducing churn rate by 10%
- Optimized the on-demand staffing model at TERAWORK, resulting in a significant 30% reduction in hiring time for clients
- Participated as a select team in the Google for Startups Accelerator program, gaining valuable insights and strategies for TERAWORK's growth
- Spearheaded the release of a new quotation system for freelancers and clients at TERAWORK, improving the efficiency of the platform
- Established clear client retention goals at TERAWORK, leading to improved customer loyalty and repeat business
- Assisted customers with setting up and navigating TERAWORK's programs or software, enhancing their user experience and satisfaction
- Promoted the value of TERAWORK's services and products, resulting in an increase in upsell opportunities and overall revenue.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Account Manager
Lakeem LLC
02.2021 - 04.2022
- Negotiated contract terms with clients, securing agreements that yielded an average of 15% cost savings for them and increased our revenue by 20%.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution and resulting in a 30% reduction in project delays.
- Coordinated with internal teams to facilitate prompt delivery of client projects, achieving a 10% improvement in project completion rates within budget.
- Oversaw new business development, generating 20 qualified sales leads per month and exceeding revenue forecasts by 8%.
- Maintained detailed records of daily activities through an online customer database, enabling efficient data analysis that led to a 5% increase in customer retention.
- Met with existing customers to review current services and expand sales opportunities, resulting in a 7% growth in sales from existing accounts.
Education
Diploma in Epidemiology -
The University of North Carolina
01.2020
Bachelor of Science; Biochemistry -
University of Lagos
01.2018
Skills
- Microsoft Office Suites
- Stakeholder Management
- Data Analytics
- Data Entry
- Customer Relations
- Problem Resolution
- Complaint Handling
- Payment Processing
- Call Center Operations
- Appointment Scheduling
- Administrative Support
- Technical Support
- Live chat support
- Dispute Resolution
- Product Sales
- Order Fulfillment
- Account Management
Other Accomplishments
- Account Manager for German Agency for International Cooperation (Nigeria) collaboration with TERAWORK
- Technical recruiter for Loosechange to develop a high-end financial software application.
- 2021 Project lead - Counterbook Market Research across 15 Nigerian states.
- Project Manager - Helium Health EMR Deployment across 5 Nigerian states.
- Electoral Presiding Officer for the Nigerian Presidential Election in Ibadan.
- Won award for Best Employee, two years in a row.
- Promoted within 12 months due to strong performance and organizational impact.
References
Available on Request
Languages
English
Native or Bilingual
Timeline
Customer Success Specialist
TERAWORK
01.2022 - Current
Account Manager
Lakeem LLC
02.2021 - 04.2022
Diploma in Epidemiology -
The University of North Carolina
Bachelor of Science; Biochemistry -
University of Lagos
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