NOAH MAXIME PIERRE SERANT
Montreal
Summary
I am an experienced mortgage consultant who excels in delivering comprehensive financial advice and solutions. I leverage my in-depth knowledge of lending processes to provide the necessary support for clients to achieve their homeownership goals. My key strength lies in building strong client relationships and consistently ensuring compliance with regulatory standards.
Overview
8
8
years of professional experience
Work History
Senior Mortgage Consultant
MCAP Service Corporation
05.2024 - Current
- Negotiated favorable loan terms for clients, skillfully navigating interest rate fluctuations and securing competitive pricing.
- Demonstrated exceptional customer service skills, consistently receiving positive reviews from satisfied clients who referred others to my services.
- Reduced loan processing time, conducting thorough credit analysis and collaborating with internal brokers for swift approvals.
- Proactively identified potential bottlenecks in the loan process, implementing effective solutions that led to increased operational efficiency.
Mortgage Servicing Consultant
MCAP Service Corporation
09.2022 - 05.2024
- Enhanced loan servicing processes by implementing efficient workflow systems and streamlining communication channels.
- Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
- Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
- Assisted in the development and implementation of new training programs for incoming Mortgage Servicing Specialists, fostering a culture of continuous learning and improvement.
Title Assistant
FNF Canada
08.2021 - 10.2021
- Received and submitted payments, updated account information and provided receipts
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
- Collected purchase funds and verified confirmed lienholder payoff before processing title
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney
- Analyzed chain of title and prepared reports outlining title-related matters
- Searched private records and titles, checking for restrictions that could halt property sales
- Processed and maintained title files, implementing security measures to protect data
- Prepared and issued title commitments and title insurance policies based on information compiled from title searches.
Retention Specialist/Buyer's Remorse
Rogers Communications
04.2019 - 03.2021
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Maintained key item stock levels and wrote or expedited purchase orders.
Volunteer
Organisme World Central Kitchen
10.2016 - 11.2016
- Hurricane Matthew disaster relief
- Assisted with food distribution by packaging items to hand out
- Delivered donations, meals, and other support to people unable to travel or afford necessities
- Offered support and companionship to homebound and hospitalized individuals.
Education
High School Diploma -
Evergreen Mountain American Academy
05.2018
Bachelor of Arts - Linguistics/Political Science
Concordia University
Skills
- Supportive Interaction Style
- Critical Thinking
- Collaborative Engagement
- Effective Organizational Skills
- Effective Conflict Management
- Relationship Building
- Active Listening
- Loss Mitigation
- Loan modifications
- Customer Relations
- Continuous professional development
Accomplishments
- PROFESSIONAL SUMMARY
- REFERENCES
- La Maison Du Sourire | Thomassin, Ouest, Haiti
- Tutoring for Basic English and Geography for Children age 6-12 years old
- Tree Planting in deserted Areas in Haiti
- Project Funded by World Vision Haiti 2014-2016 Every Summer
- Fluent in 3 languages EN FR HC Intermediate Computer Skills Expertise in Customer Service 4+ Yrs
- Quick Learner Consultative sales Inbound call management
- Transaction processing Call management Product sales
- Customer Service Support Customer Service Standards Supporting Documentation
- Customer Satisfaction Meetings Call Center Environment
- Purchase Orders Detail Oriented Verbal And Written Communication
- Account updates
- Fluent Languages: English, French ,Haitian Creole
- Basic Knowledge Languages: Spanish, German
- Gain as much experience as possible, in anything I apply myself to
- Apply my knowledge and my strengths for the benefit of my work team am capable of offering skills in managing customer expectations and resolving concerns in professional environments
- Sales and service expert with solid record of accomplishment in exceeding performance targets while maintaining exceptional quality standards in all interactions
- Knowledgeable about the communications industry protocols and best practices
- I have the ability to maintain the workplace organized, clean and safe.
Hobbies and Interests
- LEISURE and INTEREST
- Soccer
- Music
- Electronics
- Technology
- Volunteering
- Basketball
- American Football
- Surfboarding
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Senior Mortgage Consultant
MCAP Service Corporation
05.2024 - Current
Mortgage Servicing Consultant
MCAP Service Corporation
09.2022 - 05.2024
Title Assistant
FNF Canada
08.2021 - 10.2021
Retention Specialist/Buyer's Remorse
Rogers Communications
04.2019 - 03.2021
Volunteer
Organisme World Central Kitchen
10.2016 - 11.2016
Bachelor of Arts - Linguistics/Political Science
Concordia University
High School Diploma -
Evergreen Mountain American Academy
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