NOAH MAXIME PIERRE SERANT
Montreal,QC
Summary
Results-focused customer service professional with strength in listening and problem solving. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sales and education customer on upgrades and statements with knowledge to promote additional revenue and great customer rapport. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
8
8
years of professional experience
Work History
Senior Mortgage Servicing
MCAP Service Corporation
09.2022 - Current
- Enhanced loan servicing processes by implementing efficient workflow systems and streamlining communication channels.
- Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
- Spearheaded quality control initiatives for loan documentation, ensuring strict adherence to regulatory guidelines and industry standards.
- Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
- Assisted in the development and implementation of new training programs for incoming Mortgage Servicing Specialists, fostering a culture of continuous learning and improvement.
Title Assistant
FNF Canada
08.2021 - 10.2021
- Received and submitted payments, updated account information and provided receipts
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
- Collected purchase funds and verified confirmed lienholder payoff before processing title
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney
- Analyzed chain of title and prepared reports outlining title-related matters
- Searched private records and titles, checking for restrictions that could halt property sales
- Processed and maintained title files, implementing security measures to protect data
- Prepared and issued title commitments and title insurance policies based on information compiled from title searches.
Customer Service Representative
Rogers Communications
04.2019 - 03.2021
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Updated accounts with recent information and processed customer payments
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers
- Escalated complex issues and set up appointments for further service
- Upheld strict standards for quality and performance
- Educated customers on service plans, including upgrades
- Performed needs analysis and presented options based on findings to help customers make decisions.
Tutor
COMMUNITY SERVICE
09.2016 - 04.2018
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Agent De Service
The Lab Haiti
12.2015 - 03.2018
- Monitoring time usage of the active computers on Pan Café Pro server
- Scan and copy documents
- Layout and word processing for clients
- Resumes, letters etc.
- Creation of email addresses for customers in various platforms
- Answered questions via telephone and in-person, detailing of Product or service information and procedures
- Greeted customers and addressed with different service inquiries
- Tutoring Service Mostly English and Geography basics.
Volunteer
Organisme World Central Kitchen
10.2016 - 11.2016
- Hurricane Matthew disaster relief
- Assisted with food distribution by packaging items to hand out
- Delivered donations, meals, and other support to people unable to travel or afford necessities
- Offered support and companionship to homebound and hospitalized individuals.
Education
High School Diploma -
Evergreen Mountain American Academy
Ville, Ouest05.2018
Bachelor of Arts - Linguistics/Political Science
Concordia University
Montreal, CanadaSkills
- Title Deeds
- Title Examination
- Computer Skills
- Friendly, Positive Attitude
- Critical Thinking
- People Skills
- Team Management
- Organizational Skills
- Conflict Resolution
- Relationship Building
- Active Listening
- Credit analysis
- Loss Mitigation
- Document Review
- Loan modifications
- Tax Monitoring
- Customer Relations
Accomplishments
- PROFESSIONAL SUMMARY
- REFERENCES
- La Maison Du Sourire | Thomassin, Ouest, Haiti
- Tutoring for Basic English and Geography for Children age 6-12 years old
- Tree Planting in deserted Areas in Haiti
- Project Funded by World Vision Haiti 2014-2016 Every Summer
- Fluent in 3 languages EN FR HC Intermediate Computer Skills Expertise in Customer Service 4+ Yrs
- Quick Learner Consultative sales Inbound call management
- Transaction processing Call management Product sales
- Customer Service Support Customer Service Standards Supporting Documentation
- Customer Satisfaction Meetings Call Center Environment
- Purchase Orders Detail Oriented Verbal And Written Communication
- Account updates
- Fluent Languages: English, French ,Haitian Creole
- Basic Knowledge Languages: Spanish, German
- Gain as much experience as possible, in anything I apply myself to
- Apply my knowledge and my strengths for the benefit of my work teamI am capable of offering skills in managing customer expectations and resolving concerns in professional environments
- Sales and service expert with solid record of accomplishment in exceeding performance targets while maintaining exceptional quality standards in all interactions
- Knowledgeable about the communications industry protocols and best practices
- I have the ability to maintain the workplce organized, clean and safe.
Hobbies and Interests
- LEISURE and INTEREST
- Soccer
- Music
- Electronics
- Technology
- Volunteering
- Basketball
- American Football
- Surfboarding
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Senior Mortgage Servicing
MCAP Service Corporation
09.2022 - Current
Title Assistant
FNF Canada
08.2021 - 10.2021
Customer Service Representative
Rogers Communications
04.2019 - 03.2021
Volunteer
Organisme World Central Kitchen
10.2016 - 11.2016
Tutor
COMMUNITY SERVICE
09.2016 - 04.2018
Agent De Service
The Lab Haiti
12.2015 - 03.2018
High School Diploma -
Evergreen Mountain American Academy
Bachelor of Arts - Linguistics/Political Science
Concordia University
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