Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Over the past seven years I've also gained experience in technical support and customer services, I've cultivated a versatile skill set. Starting at Asurion and later transitioning to NTT, excelled in troubleshooting, customer query resolution, and implementing streamlined processes.
Hi, I’m
Noah Marshall
Ottawa,ON
Summary
Overview
7
years of professional experience
1
Certification
Work History
RobloxOttawa, Ontario
Game Artist / Creative Designer
02.2023 - Current
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
Olympia tile
Warehouse Associate
02.2022 - 05.2023
Job overview
- Receiving and Unloading Shipments: Was in charge of receiving incoming shipments, inspecting them for damages, and verifying the accuracy of the items against the packing lists
- Unloaded and sorted items to their designated storage areas
- Inventory Management: played a key role in maintaining accurate inventory records
- This involved updating stock levels in the database, conducting regular stock counts, and performing cycle counts to identify and rectify discrepancies
- Order Picking and Packing: was responsible for picking items from their designated locations based on customer orders and packing them securely for shipment
- This required attention to detail and ensuring the correct items and quantities were included
- Shipping and Receiving Documentation: prepared shipping documents, including labels, packing slips, and bills of lading, ensuring they were accurate and properly attached to outgoing shipments
- Processed paperwork for received goods and ensured they were correctly recorded in the system.
NTT BPO
Security and Account Management
01.2023 - 04.2023
Job overview
- Acted as the primary point of contact for clients and business partners, addressing inquiries and providing assistance with purchases and other account-related issues
- Managed and processed account changes, ensuring accuracy and compliance with company policies and procedures
- Collaborated with cross-functional teams to identify opportunities for process improvements and provide recommendations to enhance customer satisfaction
- Conducted regular meetings with clients to discuss their account status, address concerns, and gather feedback
- Developed and maintained strong relationships with clients, business partners, and internal stakeholders to ensure the delivery of high-quality services and customer satisfaction
- Prepared reports and provided updates on account performance, including key metrics such as customer retention and satisfaction
- Assisted in the development of training materials and coached new hires to ensure they were equipped to provide exceptional customer service.
Asurion
Technical Support. IT.lvl#2
10.2021 - 11.2022
Job overview
- Provided technical support to customers on a wide range of devices, including smartphones, tablets, and computers
- Conducted device troubleshooting to identify and resolve issues related to software, hardware, and network connectivity
- Assisted customers with device navigation, including setting up new devices, transferring data, and syncing accounts
- Communicated technical information to customers in a clear and concise manner, using both technical and non-technical language as appropriate
- Escalated complex technical issues to higher-level support teams as needed, ensuring timely resolution and customer satisfaction
- Maintained accurate records of customer interactions and technical issues, using appropriate tools and systems
- Participated in training and development activities to keep up-to-date with the latest technology trends and advancements
- Contributed to the development of knowledge base articles and other technical documentation to support customer self-service.
ATS healthcare
Warehouse Associate
04.2021 - 08.2022
Job overview
- Managed logistics operations for medical supplies, including inventory management, distribution, and tracking
- Coordinated with internal teams and external partners to ensure timely and accurate delivery of medical supplies to various locations
- Utilized logistics software and tools to track shipments and monitor inventory levels, ensuring optimal stock levels and timely replenishment
- Conducted quality checks on medical supplies and ensured that they were stored in accordance with regulatory standards
- Developed and maintained relationships with vendors, suppliers, and other stakeholders to support logistics operations
- Implemented process improvements to enhance operational efficiency and reduce costs, such as optimizing shipping routes and consolidating shipments
- Trained and supervised new hires to ensure they were equipped with the necessary skills and knowledge to perform their duties
- Worked collaboratively with cross-functional teams to identify opportunities for process improvements and ensure seamless coordination across departments.
IKEA
Warehouse Worker
08.2021 - 12.2021
Job overview
- Helped carry out logistics and truck information
- Carrying out customers orders in a conservative way
- Recalling any damaged objects
- Keeping a safe environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept work areas neat, clean and free from debris.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Value Village
Various positions
04.2017 - 07.2020
Job overview
- Oversaw the day-to-day operations of the community donation centre, ensuring efficient and effective donation processing and management
- Managed a team of donation centre representatives, providing leadership, coaching, and performance feedback
- Developed and implemented strategies to increase donations, including community outreach programs and partnerships with local businesses and organizations
- Conducted regular assessments of donation centre processes and procedures to identify areas for improvement and optimize operational efficiency
- Maintained accurate records of donations, including donor information, item types, and quantities
- Worked collaboratively with store managers and other internal stakeholders to ensure smooth integration of donation centre operations with store functions
- Assisted in the recruitment, training, and development of new donation centre representatives, ensuring they were equipped with the necessary skills and knowledge to provide excellent customer service
- Demonstrated a strong commitment to sustainability by promoting and implementing environmentally responsible practices in donation centre operations.
Education
La Cité Collégiale
Program D'animation 3D
University Overview
École secondaire Beatrice Desloges
Diplôme
06.2018
University Overview
Skills
- Microsoft Office
- Woodworking and carpentry
- Soldering
- Sage business software
- Forklift
- Visual design
- Concept creation
- Construction laborer
- Quality Control
- Logistics
- Customer service
- Heavy lifting
- Pallet jacking
- Warehouse safety
- Inventory management
- Quality assurance
- Organizational skills
- Conflict resolution
- Heavy Equipment Operation
- Storage Organization
- Damage Reports
- Pallet Jacks
- Cleaning and Organizing
- Safety Training
- UI interface
- Management
- Quantity Calculations
- Team Meetings
- Software System Design
- Concept Visualization
- Adobe Illustrator
Accomplishments
Accomplishments
During my tenure at Asurion, I proudly distinguished myself as one of the standout performers within our work group, consistently exceeding service results. Amid a dedicated team, I consistently achieved high customer satisfaction ratings and surpassed established benchmarks, showcasing a commitment to delivering exceptional service. Proactively tackling challenges and troubleshooting effectively, I not only contributed to individual success but also positively influenced the overall performance and reputation of our work group. This accomplishment reflects my dedication to excellence and ability to thrive in a collaborative team environment, setting a high standard for service results at Asurion.
Certification
IT Service Desk Careers and Certifications (LinkedIn certificate): Provided on request
Private investigation regional license: Provided on request
Languages
French
Native or Bilingual
English
Awards
Awards
Customer satisfaction award, 2021, AsurionProjects
Projects
Blackwolf, Music production - undisclosed
Timeline
Game Artist / Creative Designer
Roblox
02.2023 - Current
Security and Account Management
NTT BPO
01.2023 - 04.2023
Warehouse Associate
Olympia tile
02.2022 - 05.2023
Technical Support. IT.lvl#2
Asurion
10.2021 - 11.2022
Warehouse Worker
IKEA
08.2021 - 12.2021
Warehouse Associate
ATS healthcare
04.2021 - 08.2022
Various positions
Value Village
04.2017 - 07.2020
La Cité Collégiale
Program D'animation 3D
École secondaire Beatrice Desloges
Diplôme
Similar Profiles
Moisei DanielMoisei Daniel
3D UGC Artist at Roblox3D UGC Artist at Roblox
Jenni KolakJenni Kolak
Content Creator at RobloxContent Creator at Roblox
Timothy JeffersonTimothy Jefferson
Community Manager at RobloxCommunity Manager at Roblox
Debayan MajumdarDebayan Majumdar
Sr. Engineering Manager, Observability at RobloxSr. Engineering Manager, Observability at Roblox
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters