Noah Lundrigan
St. John's,NL
Summary
Dynamic and compassionate professional with extensive experience in Homecare, adept in crisis intervention and maintaining discretion. Excelled in leadership roles at Tim Horton's, enhancing customer satisfaction and team efficiency. Skilled in deescalation techniques and fostering positive environments, bringing a goal-oriented approach as well as light knowledge in multiple forms of psychology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Homecare Worker
Helping Hands Homecare
02.2022 - Current
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
Supervisor
Tim Hortons
09.2019 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted thorough investigations into discrepancies found during audits, identifying root causes of issues and implementing corrective actions where necessary.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
S&P Data
11.2018 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Tim Hortons
09.2016 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Diploma (Partial Completion) - Criminology
Academy Canada
St. John's, NL09.2021
Diploma (Partial Completion) - Nursing
College of The North Atlantic
Clarenville, NL09.2016
High School Diploma -
Discovery Colligate
Bonavista, NL06.2016
Skills
- Heavy Lifting (75lbs)
- Progress Documentation
- Discretion and Confidentiality
- Crisis intervention and de-escalation
- Friendly, Positive Attitude
- Goal-Oriented
- Trained In Self-Defense
- Team Player
- Training and mentoring
Certification
Emergency First Aid & CPR/AED Level C
Timeline
Homecare Worker
Helping Hands Homecare
02.2022 - Current
Supervisor
Tim Hortons
09.2019 - 02.2020
Customer Service Representative
S&P Data
11.2018 - 09.2019
Cashier
Tim Hortons
09.2016 - 09.2019
Diploma (Partial Completion) - Criminology
Academy Canada
Diploma (Partial Completion) - Nursing
College of The North Atlantic
High School Diploma -
Discovery Colligate
Emergency First Aid & CPR/AED Level C
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