Noah Hernandez
Madera
Summary
Dynamic customer service professional with a proven track record at Evolution Strengthening and Conditioning Gym, adept at resolving complaints and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively coached new hires and transformed negative experiences into positive testimonials, showcasing my commitment to exceptional service and team success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Evolution Strengthening and Conditioning Gym
10.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
Roofing Apprentice
Brazos Roofing Company
07.2024 - 09.2024
- Replaced old roofs by removing old material and installed new durable products.
- Shingles installments
- Coding of the roofs
- Drain fixings
Environmental Services Housekeeper
Valley Children Hospital
09.2023 - 07.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Education
Phlebotomy
Vallejo Regional Education Center
Fresno, CA12-2024
High School Diploma -
Madera Higg School
Madera, CA06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Evolution Strengthening and Conditioning Gym
10.2024 - 12.2024
Roofing Apprentice
Brazos Roofing Company
07.2024 - 09.2024
Environmental Services Housekeeper
Valley Children Hospital
09.2023 - 07.2024
Phlebotomy
Vallejo Regional Education Center
High School Diploma -
Madera Higg School
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